Important Information

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

DHL Express as a socially responsible company strictly adheres to the recommendations and measures of the Government of the Republic of Macedonia for protection and prevention of coronavirus COVID-19. Our couriers pick up and deliver shipments with protective masks, medical gloves and regularly use disinfectants. DHL Express facilities are also appropriately equipped to protect our customers and employees.

DHL Express Macedonia will operating at the following working hours

  • Monday - Friday: 08:00 - 15:30
  • Service Point - Skopje (Office opposite the Government of the Republic of Macedonia): 08:00 - 15:00
  • Cut off time for courier booking, for same day pickup: 13:30
  • Saturday - Sunday: Closed

If you work from your home, and need a change to the delivery address for your shipment, you can do the so at On Demand Delivery

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

Since the onset of this global pandemic, DHL teams have been working around the clock, continually adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand. That includes further significant reductions in – or the complete cancelation of – commercial flights in most countries, which has a dramatic impact on air uplift capacity.

As we work to serve the urgent needs of our customers, these factors, among others, have increased our costs beyond sustainable levels, which necessitated an adjustment to the surcharge. The Emergency Situation Surcharge will be adjusted March 1, 2021.

Below, you will find the details for the adjusted surcharge per origin and destination combination (charge in EUR per KG):

 

Destination Country/Region

Origin
Country
/ Region

Hong Kong* & China

Rest of Asia**

Australia & New
Zealand ***

Europe

 

Rest of World

 

Hong Kong* & China

 0.90 EUR

 0.90 EUR

 1.65 EUR

 0.90 EUR

 0.90 EUR

Rest of Asia**

0.90 EUR

0.90 EUR

1.65 EUR

0.20 EUR

0.20 EUR

Europe

0.20 EUR

0.20 EUR

0.20 EUR

0.20 EUR

0.20 EUR

Rest of World

0.20 EUR

0.20 EUR

0.20 EUR

0.20 EUR

0.20 EUR

* Hong Kong and Macau

** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

*** All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged USD 0.20/kg regardless of billing location.

Why are we adjusting the Emergency Situation Surcharge?

The adjustment reflects the changing dynamics in the market and the ongoing challenges to securing available air capacity. The adjusted Emergency Situation Surcharge will reflect the peak cost levels on different trade lanes as opposed to having one standard global charge.

Furthermore, the charging mechanism will change from a charge per shipment to a charge per kilogram (kg) in order to maintain a more gradual pricing model.

Please note that Emergency Situation Surcharge is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust this surcharge as market conditions evolve for the duration of this emergency situation.

In what instances will the surcharge apply?

The Emergency Situation Surcharge will be applicable to all Time Definite International (TDI) shipments.

It is not applicable to Day Definite International (DDI – road) or Time Definite Domestic (TDD) shipments. It also does not apply to our Life Science and Healthcare customers and DHL Medical Express (WMX) shipments.

We kindly ask you to ensure your invoice approval cycles & process have been updated accordingly to avoid any delays.

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