Damage Claim

Complete required details

Please fill out the following form with your claim information, the request must be submited no later than 30 calendar days from the date that DHL accepted the Shipment, based on our terms and conditions.

Waybill Number (10 digit number on your Waybill)

Pickup Date

Consignee’s Name

Claimant’s Contact Name (Who is Claiming)

Phone Number (preferable cell phone number)

Email Address

Verify Email Address

Shipment Contents (Description of Goods)

Damage Description

Supporting Documentation

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Maximum: 5

Exceeds maximum allowed

Not Allowed

Required

To attach a document click the browse button. Then select your file and click Open.
Note: Attachments must be under 5 MB, multiple documents should be uploaded as a zip file.

Types of documentation, that will help support your request. Photographs of the damaged item(s) and packaging (please include both inner and outer packaging).

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