Help and Support

My VIP Care and Support Center

Technical support online shipping solutions
No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.
Chat With Us
Our Digital Assistant is available 24/7 to answer your questions.
Contact Us
More Ways to Contact Us
More Ways to Contact Us

Customer Service
55 5345-7000

Etools Technical Support
Mexico: 55 5345-7040 Mexico City and Metropolitan Área

Damage, Delay or Warranty claim
Visit WeCare

Holiday Hours
We're closed on these holidays.
New Year's Day
Jan 1
Good Friday
Apr 2
Christmas
Dec 25
Hours of Operation
Hours of Operation
Monday – Friday: 8:00 am - 8:00 pm
Saturday: 8:00 am - 2:00 pm
Sunday: Sunday
DHL Office
DHL Office
DHL Express Mexico, S.A. de C.V.
Av. Fuerza Aerea Mexicana # 540
Col. Federal
Mexico, D.F.
Deleg. Venustiano Carranza
15700

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

Back to Top