Help and Support

My VIP Care and Support Center

Shipping Advice

Customs Clearance Advice

FAQs

What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

MyDHL+ Guides and Tips

Helpful guides and tips for using MyDHL+

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Importing Food to the US

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Terms of Trade

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Shipping Online

Courier Pickups

Tracking and Monitoring

Other convenient ways to track!

Technical support online shipping solutions

No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.

Chat With Us

Our Digital Assistant is available 24/7 to answer your questions.

Chat Now!

Email Us

Etools Technical Support
Ecomm.servicedesk@dhl.com

More Ways to Contact Us

Customer Service
55 5345-7000

Etools Technical Support
Mexico: 55 5345-7040 Mexico City and Metropolitan Área

Damage, Delay or Warranty claim
Visit WeCare

Fraud Awareness

Recognize and report fraudulent use of the DHL brand.

Holiday Hours

We're closed on these holidays.

New Year's Day	Jan 1
Good Friday	Apr 2
Christmas	Dec 25

Hours of Operation

Monday – Friday: 8:00 am - 8:00 pm

Saturday: 8:00 am - 2:00 pm

Sunday: Closed

DHL Office

DHL Express Mexico, S.A. de C.V.
Av. Fuerza Aerea Mexicana # 540
Col. Federal
Mexico, D.F.
Deleg. Venustiano Carranza
15700

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!