Important Information

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge in 2020.

Since the onset of this global pandemic, DHL teams have been working around the clock, adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand.

As market conditions continue to evolve with the ongoing COVID-19 situation in combination with the cost associated with capacity constraints in the global air network during the peak period, the Emergency Situation Surcharge (ESS) will be adjusted effective November 7th, 2021 until February 13th, 2022.

We will update customers before February 13th 2022 about the development of market conditions and the subsequent evolution of the Emergency Situation Surcharge.

Although the ESS surcharge for most lanes will not change, we are making adjustments for specific origin/destination combinations. This adjustment reflects changes in market dynamics and air capacity availability during the peak period, and operational restrictions imposed related to COVID-19 measures from local governments.

The adjustments are summarized below:

  • Origins China and Hong Kong to destinations in the Americas region:
    from 9.60 NOK p/kg to 20.40 NOK p/kg
  • Origins China and Hong Kong to destinations in the Europe region:
    from 9.60 NOK p/kg to 12.70 NOK p/kg
  • Origins Europe, Americas and Rest of World to destination Australia and New Zealand:
    from 2.10 NOK p/kg to 20.40 NOK p/kg

Below, you will find the details for the adjusted ESS per origin and destination combination.

Charge in NOK per KG


DHL Express Emergency Situation Surcharge as of November 7, 2021

Destination Country/Region
Origin Country/Region Hong Kong* and China Australia & New Zealand*** Rest of Asia** Europe Americas Rest of World
China 9.20 NOK 20.40 NOK 9.20 NOK 12.70 NOK 20.40 NOK 9.20 NOK
Hong Kong* 9.20 NOK 20.40 NOK 9.20 NOK 12.70 NOK 20.40 NOK 9.20 NOK
Rest of Asia** 9.20 NOK 20.40 NOK 9.20 NOK 2.00 NOK 2.00 NOK 2.00 NOK
Europe 2.00 NOK 20.40 NOK 2.00 NOK 2.00 NOK 2.00 NOK 2.00 NOK
Americas 2.00 NOK 20.40 NOK 2.00 NOK 2.00 NOK 2.00 NOK 2.00 NOK
Rest of World 2.00 NOK 20.40 NOK 2.00 NOK 2.00 NOK 2.00 NOK 2.00 NOK

DHL Express Emergency Situation Surcharge as of July 1st, 2020

Destination Country/Region
Origin Country/Region Hong Kong*
& China
Australia &
New Zealand***
Rest of Asia** Europe Americas Rest of World
China 9.60 NOK 17.70 NOK 9.60 NOK 9.60 NOK 9.60 NOK 9.60 NOK
Hong Kong* 9.60 NOK 17.70 NOK 9.60 NOK 9.60 NOK 9.60 NOK 9.60 NOK
Rest of Asia** 9.60 NOK 17.70 NOK 9.60 NOK 2.10 NOK 2.10 NOK 2.10 NOK
Europe 2.10 NOK 2.10 NOK 2.10 NOK 2.10 NOK 2.10 NOK 2.10 NOK
Americas 2.10 NOK 2.10 NOK 2.10 NOK 2.10 NOK 2.10 NOK 2.10 NOK
Rest of World 2.10 NOK 2.10 NOK 2.10 NOK 2.10 NOK 2.10 NOK 2.10 NOK

* Hong Kong = Hong Kong and Macau

** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged 2.00 NOK/kg regardless of billing location.

Please note that the ESS is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.

If you have any questions, please reach out to your local DHL representative.

Annual Price Increase
DHL Express will update its prices, effective January 2022. In Norway, the average price increase will be 4.9% for both Time Definite and Day Definite products.
The price change applies to all discounted rates and agreements, where contracts allow.

As a globally operating company, epidemic and pandemic risk scenarios are an integral part of the Group's continuous risk planning. Therefore, DPDHL's business operations are continuously adapted to minimize potential consequences. The Group's security staff monitors the situation closely, coordinates with international organizations, and provides necessary information to all employees and relevant functions. The safety of our employees is paramount, and we have preparedness measures in place to mitigate any impact.

DHL Express maintains its operation as normal, but some delays may occur. However, we do everything we can to minimize these delays.

DHL Express' role is important in this situation, both locally and globally. Society needs us for the supply of goods to industry and essential equipment for the health care system, to keep both society and the economy afloat during this time of crisis. As always, the health and well-being of both our employees and customers is our top priority, and we balance helping and continuing operations unchanged, with the measures and precautions that best safeguard safety.

DHL Express' management team monitors developments closely and meets daily to assess and act properly. We adjust operations to maintain continuity and to support the safety and health of those affected. In addition, DHL Express operates in accordance with guidance from local authorities and public health authorities around the world. We have already implemented many contact reducing measures to reduce the potential transmission of infection.

Please contact your sales representative at DHL Express or our customer service (tel. +47 21 00 22 00) for further questions. Any major changes in operations will be updated continuously.

Currently, a malware is circulating by SMS impersonating DHL. The spam SMS asks the recipient to follow a link to a hacked website from where an app can be downloaded. When downloading, the app asks for several permissions, including viewing and sending SMS. We strongly advise not to follow the link in the SMS nor download the app, as it is a part of a scam.

When shipping, several regulations & policies must be observed. Therefore, DHL reserves the right to physically inspect any item tendered for carriage. Shipments lodged by our cash or credit card paying customers require 100% physical inspection. This policy is aligned with the legal and regulatory requirements of numerous governments and other regulatory authorities for the express delivery industry to ensure only legitimate shipments are processed.

Shipments may also be subject to other security control methods deemed necessary, such as Sniffer Dogs or X-ray without prior notice to the Shipper, Consignee and/or Payer.

Please note: As Items sent as gifts (Birthdays, Festive or Seasonal Celebrations etc.) are also subject to the same inspection(s) as noted above, Shippers are therefore advised not to wrap gifts or seal shipments upon tendering.

We apologize for any inconvenience and thank you for your understanding and cooperation.

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

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