Important Information

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

As a globally operating company, epidemic and pandemic risk scenarios are an integral part of the Group's continuous risk planning. Therefore, DPDHL's business operations are continuously adapted to minimize potential consequences. The Group's security staff monitors the situation closely, coordinates with international organizations, and provides necessary information to all employees and relevant functions. The safety of our employees is paramount, and we have preparedness measures in place to mitigate any impact.

DHL Express maintains its operation as normal, but some delays may occur. However, we do everything we can to minimize these delays.

DHL Express' role is important in this situation, both locally and globally. Society needs us for the supply of goods to industry and essential equipment for the health care system, to keep both society and the economy afloat during this time of crisis. As always, the health and well-being of both our employees and customers is our top priority, and we balance helping and continuing operations unchanged, with the measures and precautions that best safeguard safety.

DHL Express' management team monitors developments closely and meets daily to assess and act properly. We adjust operations to maintain continuity and to support the safety and health of those affected. In addition, DHL Express operates in accordance with guidance from local authorities and public health authorities around the world. We have already implemented many contact reducing measures to reduce the potential transmission of infection.

Please contact your sales representative at DHL Express or our customer service (tel. +47 21 00 22 00) for further questions. Any major changes in operations will be updated continuously.

Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge in early April.

Since the onset of this global pandemic, DHL teams have been working around the clock, adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand.

ADJUSTMENT OF THE EMERGENCY SITUATION SURCHARGE

As market conditions continue to evolve with the ongoing COVID-19 situation, the Emergency Situation Surcharge will be adjusted downwards effective July 1, 2020.

This adjustment reflects changes in market dynamics and air capacity availability. Given expected reductions to our additional costs out of China and Hong Kong, we will make a downward adjustment for the following origin/destination combinations:

  • China to Europe/Americas/Rest of World: from 20 NOK p/kg to 9,60 NOK p/kg
  • China/Hong Kong to Australia/New Zealand: from 20 NOK p/kg to 17,70 NOK p/kg

Below, you will find the details of the adjusted Emergency Situation Surcharge per origin and destination combination.

Charge in NOK per KG.

DHL Express Emergency Situation Surcharge as of July 1st, 2020
Destination Country/Region
Origin Country / Region Hong Kong*
& China
Australia &
New Zealand***
Rest of Asia** Europe Americas Rest of World
China 9.60 NOK 17.70 NOK 9.60 NOK 9.60 NOK 9.60 NOK 9.60 NOK
Hong Kong* 9.60 NOK 17.70 NOK 9.60 NOK 9.60 NOK 9.60 NOK 9.60 NOK
Rest of Asia** 9.60 NOK 17.70 NOK 9.60 NOK 2.10 NOK 2.10 NOK 2.10 NOK
Europe 2.10 NOK 2.10 NOK 2.10 NOK 2.10 NOK 2.10 NOK 2.10 NOK
Americas 2.10 NOK 2.10 NOK 2.10 NOK 2.10 NOK 2.10 NOK 2.10 NOK
Rest of World 2.10 NOK 2.10 NOK 2.10 NOK 2.10 NOK 2.10 NOK 2.10 NOK

* Hong Kong and Macau

** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged 2.10 NOK /kg regardless of billing location.

For your reference, below you will find the current Emergency Situation Surcharge, as applied since May 24th, 2020.

Destination
Origin Hong Kong**
& China
Australia &
New Zealand
Rest of Asia* Rest of World
China €0.90 €1.80 €0.90 €1.80
Hong Kong €0.90 €1.80 €0.90 €0.90
Rest of Asia €0.90 €1.65 €0.90 €0.20
Rest of World €0.20 €0.20 €0.20 €0.20

* Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

** Hong Kong = Hong Kong and Macau

Please note that the Emergency Situation Surcharge is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.

If you have any questions, please reach out to your local DHL representative.

DHL Express will update its prices, effective January 2021. In Norway, the average price increase will be 7.9% for both Time Definite and Day Definite products.
The price change applies to all discounted rates and agreements, where contracts allow.
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