Important Information

As of July 2, 2023, when creating a shipment to Ireland in MyDHL+ and DHL Express shipping solutions

  • City and postcode will be required for the Recipient address
For DHL Express high-volume shippers and accounts that have integrated systems, Ireland’s Eircode system  allows searches by city/postcode combinations
Argentina - Formal Clearance Value Reduced Formal Clearance Value ReducedView Details
Portugal - Low Value Shipment VAT Low Value Shipment VATView Details
Kenya - Anti-Counterfeit Import Permit Anti-Counterfeit Import PermitView Details

DHL has been alerted to the unauthorised use of its business name in SMS messages or emails asking receivers to download an application or access a link. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS with the phone number or forwarding the suspicious email to phishing-dpdhl@dhl.com. After reporting the fraudulent message, please delete it and under no circumstances should you download the application or click on the link.

View more information on fraud awareness

As of July 1, 2022, customers shipping high fiscal risk goods (vegetables, fruits, drinks, salt, plaster, lime, cement, clothing, footwear, iron, and steel) of minimum value 10.000 LEI or minimum weight 500 kg transported by road on the Romanian territory have to declare the transportation with National Agency for Tax Administration via the RO e-Transport System and obtain an UIT code to accompany each shipment before transportation on the Romanian territory begins.

To obtain the registration number of the vehicle that will transport your shipment in order to declare it in the e-transport system, as well as to communicate the UIT code in connection with the Waybill number, please contact us using the dedicated email address: e_transport@dhl.com.

Read more about RO e-Transport system

Customs Invoice Validation Requirements Customs Invoice Validation RequirementsView Details
We have resumed limited inbound and outbound shipping services to/from select locations of Ukraine.
We have temporarily suspended DHL Express shipments to and from Belarus and for inbound and domestic shipments to/within Russia.

When shipping, several regulations & policies must be observed. Therefore, DHL reserves the right to physically inspect any item tendered for carriage. Shipments lodged by our cash or credit card paying customers require 100% physical inspection. This policy is aligned with the legal and regulatory requirements of numerous governments and other regulatory authorities for the express delivery industry to ensure only legitimate shipments are processed.

Shipments may also be subject to other security control methods deemed necessary, such as Sniffer Dogs or X-ray without prior notice to the Shipper, Consignee and/or Payer.

Please note: As Items sent as gifts (Birthdays, Festive or Seasonal Celebrations etc.) are also subject to the same inspection(s) as noted above, Shippers are therefore advised not to wrap gifts or seal shipments upon tendering.

We apologize for any inconvenience and thank you for your understanding and cooperation.

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

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