Important Information

The index for determining the DHL Express Fuel Surcharge will change effective July 1, 2022. Please visit our Fuel Surcharge page for more details.
We have temporarily suspended DHL Express shipments to and from Ukraine, Belarus and for inbound and domestic shipments to/within Russia.
Due to the new customs regulatory changes in the EU (VAT De Minimis Removal) impacting our operations from the 1st of July 2021, we may experience temporary delivery delays with a smaller part of our dutiable shipments 

When shipping, several regulations & policies must be observed. Therefore, DHL reserves the right to physically inspect any item tendered for carriage. Shipments lodged by our cash or credit card paying customers require 100% physical inspection. This policy is aligned with the legal and regulatory requirements of numerous governments and other regulatory authorities for the express delivery industry to ensure only legitimate shipments are processed.

Shipments may also be subject to other security control methods deemed necessary, such as Sniffer Dogs or X-ray without prior notice to the Shipper, Consignee and/or Payer.

Please note: As Items sent as gifts (Birthdays, Festive or Seasonal Celebrations etc.) are also subject to the same inspection(s) as noted above, Shippers are therefore advised not to wrap gifts or seal shipments upon tendering.

We apologize for any inconvenience and thank you for your understanding and cooperation.

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

Due to prevalence of COVID-19, you may experience severe response delays via our contact center. Please track your shipment using our tracking tools

View updates from Deutsche Post DHL Group Coronavirus task force.

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