Help and Support

My VIP Care and Support Center

Shipping Advice

Customs Clearance Advice

FAQs

What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Importing Food to the US

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Terms of Trade

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Shipping Online

Courier Pickups

Tracking and Monitoring

Duties and Taxes

Return Shipments

Payment and Billing

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Claims

Complaint? Compliment?

Go straight to the top and tell Agnieszka Blas – Managing Director

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General Information
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Our Digital Assistant is available 24/7 to answer your questions.

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Call Us

Customer Service

021 222 1 777

Questions and support for shipment status, delivery and courier pickups.

More Call Options

Customs Clearance
021 206 71 20

Chat with Us on WhatsApp

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Technical support online shipping solutions

No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.

Holiday Hours

We're closed on these holidays.

New Year's Day	Jan 1, 2
Day of the Union of the Romanian Principalities	Jan 24
Great Friday	Apr 14
Orthodox Easter	Apr 16, 17
Children's Day	Jun 1

Whitsuntide	Jun 4, 5
Assumption of the Virgin Mary	Aug 15
St Andrew	Nov 30
National Day	Dec 1
Christmas	Dec 25, 26

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Holidays

Hours of Operation

Customer Service
Monday – Friday: 8:00 - 19:00

Saturday: Closed

Sunday: Closed

DHL Office

DHL International Romania S.R.L.
Calea Floreasca, nr.169A, etaj 8, sector 1
Bucuresti, Romania
J40/13745/1991
CUI 1590678

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!