DHL Express

Complaint? Compliment?

Go Straight to the Top!

Understanding how you feel about the service you’ve received – good or bad – is vital in helping us shape our business to serve you better.
  • At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us.  If this is the case, our management wants to hear your complaints first-hand.
  • Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, we’d like to hear about that too!
Bogdan Constantin Enache, Country Managing Director
Meeting and exceeding our customers’ expectations represent the essence of our existence. Listening to your voice will lead to a continuous improvement of our services and strengthen our position as a preferred Express provider.
Jan Jerabek, Customer Service Director
“At DHL we strive for the best-in-class service and for continuous improvement. Feedback is therefore very important. I am here to listen to your voice and to help where necessary."
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