Complaint? Compliment?

Go Straight to the Top!

Understanding how you feel about the service you’ve received – good or bad – is vital in helping us shape our business to serve you better.
  • At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us.  If this is the case, our management wants to hear your complaints first-hand.
  • Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, we’d like to hear about that too!
Alphonso Pratt, Country Manager
Our very existence is because of you "our customers". Having you experiencing a great service is an indication of our customer centric approach. We are obligated to put smiles on the faces of our customers and at the end of every service delivery you have customer satisfaction. Our doors are always open to address your concerns, challenges, and advice for better and continuous improvement of our service delivery.
Melissa Williams, Head of Customer Service
Our customers are at the heart of everything we do. Without you, we would cease to exist. It will always be a pleasure to serve. Please feel free to reach out to me!
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