Important Information

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

In the face of the challenges posed by the current global COVID-19 situation, DHL Express is working to maintain a reliable delivery service for you and your customers. We are currently mobilizing our business continuity plans, monitoring and responding to rapidly changing local conditions.

In order to ensure operational continuity and to keep connecting the world with a high-quality service, effective 1st April 2020 we will temporarily and until further notice levy an Emergency Situation Surcharge to all Time Definite International (TDI) shipments.

This Emergency Situation Surcharge will allow us to cover part of the operating cost increases and the necessary air network adjustments during the time of this emergency situation.

Please find below the mechanism of this surcharge:

  Billing Method Chargeable Weight Charge Amount
Emergency Situation Surcharge Fixed Charge
Per Shipment
Up to 2.5 kg No charge
2.51 - 30 kg SSP 450
30.1 - 70 kg SSP 2700
70.1 - 300 kg SSP 9000
>300.1 kg SSP 36000

***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged SSP 39/kg regardless of billing location.

Why are we creating this surcharge?

DHL Express transports your shipments around the world using our own fleet of dedicated DHL cargo aircraft, supported by significant amounts of commercial air cargo purchased on passenger flights. This unique model provides the coverage, capacity and service levels that you, have come to expect, connecting all 220+ countries and territories worldwide.

You will all have seen in the news or experienced firsthand the dramatic impact the current COVID-19 crisis is having on the global aviation industry, resulting in significant reductions or complete cancelation of passenger flights in most countries.

Our Global Network teams have been working around the clock to react and adjust our network, adapting it to reflect the changes in capacity and demand resulting from the global upheaval. The massive reduction in available commercial air cargo capacity and destinations has necessitated a switch to more indirect routings and the purchase of additional cargo aircraft lift, which is in high demand.

These factors, among others, increase our costs during this period to unsustainable levels.

This Emergency Situation Surcharge will allow us to cover part of the operating cost increases and the necessary air network adjustments during the time of this emergency situation.

How much will I be charged for my shipments?

Below you will find how this will work for 2 example shipments:

  • 20 kg shipment from Wellington (New Zealand) to London (United Kingdom):
    Surcharge amount: SSP 450
  • 190 kg shipment from Bogota (Colombia) to Athens (Greece):
    Surcharge amount: SSP 9000

In what instances will the surcharge apply?

The Emergency Situation Surcharge will be applicable to all Time Definite International (TDI) shipments.

It is not applicable to Day Definite International (DDI – road) or Time Definite Domestic (TDD) shipments. It also does not apply to our Life Science and Healthcare customers and DHL Medical Express (WMX) shipments.

We kindly ask you to ensure your invoice approval cycles & process have been updated accordingly to avoid any delays.

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