Help and Support

My VIP Care and Support Center

Shipping Advice

Customs Clearance Advice

FAQs

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What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Importing Food

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Shipping Online

Courier Pickups

Tracking and Monitoring

Duties and Taxes

Return Shipments

Payment and Billing

Account Protection

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How Can We Help?

Tracking	Customer Service
Sales	Billing
Claims

Complaint? Compliment?

Go straight to the top and tell Sarvesh Devan, Country Manager DHL Express Fiji & Pacific Islands

Go Straight to the Top!

Call Us

Customer Service

676 23617

Questions and support for shipment status, delivery and courier pickups.

Holiday Hours

We're closed on these holidays.

New Year's Day	Jan 1
Good Friday	Apr 7
Easter Monday	Apr 10
ANZAC Day	Apr 25
Emancipation Day	Jun 5

King Tupou VI's Birthday	Jul 4
Birthday of Crown Prince Tupouto'a 'Ulukalala	Sep 17
Tonga National Day	Nov 6
King Tupou I Day	Dec 4
Christmas Day	Dec 25
Boxing Day	Dec 26

Hours of Operation

Hours of Operation

Monday – Friday: 8:30 am – 5:00 pm

Saturday: 9:00 am – 12:00 pm

Sunday: Closed

Fakafanua Centre
Corner Vuna Road and Bypass Road Maufanga
NUKUALOFA

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!