Damaged Shipment
Complete required details

Claimant Information
Please complete the following information regarding who is filing the claim.

The DHL claim policy states that only two parties have the right to submit a claim: the bill-to party (DHL account holder) or, in certain cases, the shipper. If you do not own the claim rights, Click Here

  • Alabama
  • Alaska
  • American Samoa
  • Arizona
  • Arkansas
  • California
  • Colorado
  • Connecticut
  • Delaware
  • Florida
  • Georgia
  • Guam
  • Hawaii
  • Idaho
  • Illinois
  • Indiana
  • Iowa
  • Kansas
  • Kentucky
  • Louisiana
  • Maine
  • Mariana Islands
  • Marshall Islands
  • Maryland
  • Massachusetts
  • Michigan
  • Micronesia
  • Minnesota
  • Mississippi
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Hampshire
  • New Jersey
  • New Mexico
  • New York
  • North Carolina
  • North Dakota
  • Ohio
  • Oklahoma
  • Oregon
  • Palau
  • Pennsylvania
  • Puerto Rico
  • Rhode Island
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • U.S. Virgin Islands
  • Utah
  • Vermont
  • Virginia
  • Washington
  • West Virginia
  • Wisconsin
  • Wyoming
What is your preferred method for DHL to contact you and acknowledge receipt of this claim?
Claim Information
Please provide as much detail as possible regarding the damaged shipment. Provide thorough descriptions and amount being claimed for each item.
Was Shipment Value Protection purchased?
Item 1
Item 2
Item 3
Item 4
Item 5
Other Item Being Claimed
Total Claim Amount
Documentation
Click the button, find and select your .pdf or .zip file (only one file may be uploaded, limited to 3MBs or less). Click Open and then you will see the selected file name in this form.
Upload the completed document

Maximum: 5
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Note: Attachments are removed when the form generates an error message and must be uploaded again after error correction and before submitting a claim. Failure to provide supporting documents will delay processing.
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