Complaint? Compliment?

Go Straight to the Top!

Understanding how you feel about the service you’ve received – good or bad – is vital in helping us shape our business to serve you better.
  • At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us.  If this is the case, our management wants to hear your complaints first-hand.
  • Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, we’d like to hear about that too!
Greg Hewitt, Chief Executive Officer, DHL Express U.S.
"As CEO of DHL Express U.S., my greatest responsibility is to you – our valued customer. Your feedback is very important to me. It's how we keep on the right track, maintaining what is going well and improving wherever we have opportunities. I want to personally ensure that you receive the best possible customer experience in the industry."
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