Terms and Conditions of Carriage
DHL EXPRESS TERMS AND CONDITIONS OF CARRIAGE (“Terms and Conditions”)
When ordering DHL’s services you, as “Shipper”, are agreeing, on your behalf and on behalf of the receiver of the Shipment (“Receiver”) and anyone else with an interest in the Shipment that these Terms and Conditions shall apply.
“Shipment” means all documents or parcels that travel under one waybill and which may be carried by any means DHL chooses, including air, road or any other carrier. A “waybill” shall include any Shipment identifier or document produced by DHL or Shipper automated systems such as a label, barcode, waybill or consignment note as well as any electronic version thereof. Every Shipment is transported on a limited liability basis as provided herein. If Shipper requires greater protection, then Shipment Value Protection may be arranged at an additional cost. (Please see below for further information). “DHL” means any member of the DHL Express Network.
March 6, 2020
TERMS AND CONDITIONS OF MONEY-BACK GUARANTEE
DHL will, upon the customer's request and subject to the restrictions described below, provide either a credit or refund of the transportation charges paid by customer for a DHL EXPRESS 9:00, DHL EXPRESS 10:30, DHL EXPRESS 12:00, DHL EXPRESS 10:30 IMPORT, and DHL EXPRESS 12:00 IMPORT shipment delivered later than DHL's quoted delivery commitment.
Valid from 01 July 2017