Help and Support

My VIP Care and Support Center

Shipping Advice

Customs Clearance Advice

FAQs

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What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

MyDHL+ Guides and Tips

Helpful guides and tips for using MyDHL+

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Importing Food to the US

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Shipping Online

Courier Pickups

Tracking and Monitoring

Duties and Taxes

Return Shipments

Payment and Billing

Account Protection

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How Can We Help?

Customer Service

MyDHL+ Technical Support
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Complaint? Compliment?

Go straight to the top and tell Belinda Ebmer, Senior Director Customer Service DHL Express Austria.

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Chat With Us

Our Digital Assistant is available 24/7 to answer your questions.

Call Us

Customer Service

0800-550505

Free of charge from Austrian telecom operators
International: +43 7221/201 - 5000
Questions and support for shipment status, delivery and courier pickups.

Technical support online shipping solutions

No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.

Hours of Operation

MyDHL+ Technical Support (ESS Helpdesk) – support hours:
Monday – Friday: 08:00 -17:00

Customer Service:
Monday – Friday: 07:30 - 19:00

We're closed on these holidays.

New Year's Day	Jan 1
Epiphany of the Three Kings	Jan 6
Easter Monday	Apr 10
National Day	May 1
Ascension Day	May 18
Whit Monday	May 29
Corpus Christi	Jun 8
Assumption of the Virgin Mary	Aug 15
National Day	Oct 26
All Saints' Day	Nov 1
Immaculate Conception	Dec 8
Christmas	Dec 25
St. Stephen's Day	Dec 26

DHL Express (Austria) GmbH
Headquarters
Viaduktstraße 20
2353 Guntramsdorf

Tel: +43-2236-207-0

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!