Help and Support

My VIP Care and Support Center

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Go straight to the top and tell Belinda Ebmer, Senior Director Customer Service DHL Express Austria.
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Customer Service


Free of charge from Austrian telecom operators
International: +43 7221/201 - 5000
Questions and support for shipment status, delivery and courier pickups.
Technical support online shipping solutions
No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.
Hours of Operation

MyDHL+ Technical Support (ESS Helpdesk) – support hours:
Monday – Friday: 08:00 -17:00

Customer Service:
Monday – Friday: 08:00 - 18:00

Holiday Hours
Holiday Hours
We're closed on these holidays.
New Year's Day
Jan 1
Epiphany of the Three Kings
Jan 6
Easter Monday
Apr 1
National Day
May 1
Ascension Day
May 9
Whit Monday
May 20
Corpus Christi
May 30
Assumption of the Virgin Mary
Aug 15
National Day
Oct 26
All Saints' Day
Nov 1
Immaculate Conception
Dec 8
Dec 24-25
St. Stephen's Day
Dec 26
New Year's Eve
Dec 31
DHL Office
DHL Office
DHL Express (Austria) GmbH
Viaduktstraße 20
2353 Guntramsdorf
Tel: +43-2236-207-0

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

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