Complaint? Compliment?

Straight to the Top

Understanding how you feel about the service you’ve received – good or bad – is vital in helping us shape our business to serve you better.
  • At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us.  If this is the case, our management wants to hear your complaints first-hand.
  • Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, we’d like to hear about that too!
Chris Hillis CEO DHL Express Switzerland
"We know you rely on DHL’s Service Excellence, thank you for supporting us to make it even better."
Mariana Patrikis Managing Director Customer Service Switzerland
“Our aim is to deliver you Customer Service Excellence even when things go wrong.”
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