Help and Support

My VIP Care and Support Center

Shipping Advice

Customs Clearance Advice

FAQs

What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

MyDHL+ Guides and Tips

Helpful guides and tips for using MyDHL+

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Terms of Trade

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Shipping Online

Courier Pickups

Tracking and Monitoring

Email Us

How Can We Help?

Schedule a Pickup for Pick Pack

Dangerous Goods & Restricted Commodities

Same Day Enquiry

More Email Options

Query Handling and Billing
Duties and VAT – Invoice

Post-Export Clearance Modification
Online Payment of Import Duty/VAT
Invoice Copy/Paperwork Request

Address update/Purchase Order

Transport (invoice no. BSL, GVA, LUG, ZRH)

Customs Clearance

Shipment in Clearance Process

Feedback? Compliment?
Straight to the Top

Chat With Us

Our Digital Assistant is available 24/7 to answer your questions.

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Chat with Us on WhatsApp

Learn more about WhatsApp

Call Us

Customer Service

0848 711 711

(CHF 0.08/min)

Questions and support for shipment status, delivery and courier pickups.

More Call Options

Transport Invoice Inquiry
0848 852 848

Same Day
Tel: 0848 711 711
Opening hours:
Monday - Friday 07:30 - 18:00

Technical support online shipping solutions

No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.

Holiday Hours

We're closed on these holidays.

New Year's Day	Jan 1
Good Friday	Apr 18
Easter Monday	Apr 21
Ascension of Christ	May 29
Whit Monday	Jun 9

National Day of Switzerland	Aug 1
Christmas Day	Dec 25
St. Stephen's Day	Dec 26

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Holidays

Hours of Operation

Customer Service

Monday – Friday: 07:30 – 18:00

DHL Office

DHL Express (Switzerland) Ltd
Pumpwerkstrasse 51
8105 Regensdorf

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!