Important Information
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Fuel Surcharge Index Update
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Fuel Surcharge Index Update
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DHL Service Suspensions
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Emergency Situation Surcharge Adjustment – Effective April 10, 2022
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Fraudulent SMS Alert "Download Our App to Track Your Package"
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DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension ‘.apk’. If you receive such SMS, we encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to CHReportSpam@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.
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Security Inspections for Shipments Sent via DHL Express
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When shipping, several regulations & policies must be observed. Therefore, DHL reserves the right to physically inspect any item tendered for carriage. Shipments lodged by our cash or credit card paying customers require 100% physical inspection. This policy is aligned with the legal and regulatory requirements of numerous governments and other regulatory authorities for the express delivery industry to ensure only legitimate shipments are processed.
Shipments may also be subject to other security control methods deemed necessary, such as Sniffer Dogs or X-ray without prior notice to the Shipper, Consignee and/or Payer.
Please note: As Items sent as gifts (Birthdays, Festive or Seasonal Celebrations etc.) are also subject to the same inspection(s) as noted above, Shippers are therefore advised not to wrap gifts or seal shipments upon tendering.
We apologize for any inconvenience and thank you for your understanding and cooperation.
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Continued Suspension of Military Item Shipments
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Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.
This suspension does not include domestic shipments or shipments of licensed dual-use items.
If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.
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DHL Express Switzerland: service availability during “state of emergency”
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The Federal Council declared a “state of emergency” due to the Covid-19 pandemic for all of Switzerland. DHL Express services – both Domestic and International – will not be affected by the preventive actions and restrictions in that context as we will continue operating our services.
However, we recommend to please consider in your planning that DHL Express will not be able to perform deliveries to business addresses which are closed during the “state of emergency”. In case of shipments sent to a closed business address, DHL will store International shipments for 30 days and Domestic shipments for 10 days and return them to the sender afterwards.