Important Information

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension ‘.apk’. If you receive such SMS, we encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to CHReportSpam@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

The Federal Council declared a “state of emergency” due to the Covid-19 pandemic for all of Switzerland. DHL Express services – both Domestic and International – will not be affected by the preventive actions and restrictions in that context as we will continue operating our services.

However, we recommend to please consider in your planning that DHL Express will not be able to perform deliveries to business addresses which are closed during the “state of emergency”. In case of shipments sent to a closed business address, DHL will store International shipments for 30 days and Domestic shipments for 10 days and return them to the sender afterwards.

Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge in early April.

Since the onset of this global pandemic, DHL teams have been working around the clock, adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand.

ADJUSTMENT OF THE EMERGENCY SITUATION SURCHARGE

As market conditions continue to evolve with the ongoing COVID-19 situation, the Emergency Situation Surcharge will be adjusted downwards effective July 1, 2020.

This adjustment reflects changes in market dynamics and air capacity availability. Given expected reductions to our additional costs out of China and Hong Kong, we will make a downward adjustment for the following origin/destination combinations:

• China to Europe/Americas/Rest of World: from CHF 2.00 p/kg to CHF 1.00 p/kg
• China/Hong Kong to Australia/New Zealand: from CHF 2.00 p/kg to CHF 1.80 p/kg

Below, you will find the details of the adjusted Emergency Situation Surcharge per origin and destination combination.

Charge in CHF per KG

* Hong Kong and Macau

** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged CHF 0.20/kg regardless of billing location.

For your reference, below you will find the current Emergency Situation Surcharge, as applied since May 24th, 2020.

Below, you will find the details for the adjusted surcharge per origin and destination combination (charge in CHF per KG):