Denied Parties

As a trusted service provider, DHL Express respects local and international rules and laws implemented in the context of strengthening global security through international sanctions. Therefore any shipment given to DHL Express could be delayed if the shipper or the receiver involved in the transaction is linked to an individual or entity that is on a Denied Parties list or its content or destination breaches country-based sanctions.
Denied Parties are individuals or entities that have been denied shipping privileges by government agencies because they are involved in illegal activities such as drug trafficking, money laundering or terrorism. Any transactions with someone on this list that would violate the terms of its denial order are limited or even prohibited. Country-based sanctions are where the sanctions apply to the country/territory as a whole and not specific individuals.

Every shipment sent through DHL Express globally is screened in order to point out any anomaly or a possible link to any of the Denied Party lists we screen against or that could breach the country-based sanctions. Our mission is to ensure that we don’t carry any shipment from or to a Denied Party or, deliver any item which breaches the country-based sanctions.

To support with the screening process it is crucial to have full names (first, middle and last), as well as addresses and contact phone numbers. This will reduce the risk of a shipment being held for insufficient data to complete the screening.

Here are some tips to help you avoid Denied Parties Security Screening related delays:
  • Indicate the full name of the shipper and consignee
  • Avoid using initials
  • Provide a complete address and clearly indicate the company name (if you or your recipient are a business)
  • Include you and your receiver’s contact information so our Denied Parties Security Screening team can contact you if a match is found
  • Clearly indicate the contents of your shipment on your waybill or invoice
  • Ensure that your recipient is aware of the shipment
  • Provide a quick response to our Denied Parties Security Screening team, for a swift resolution

In the event where you or your consignee is able to verify their identity, the shipment will be processed and proceed as per normal.

In the event where you or your consignee is unable to verify their identity, or if the Denied Parties Security Screening team is unable to justify voiding the match, your shipment will be stopped at our facility and arranged to be returned within 1 or 2 business days.

Back to Top