Important Information
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Fuel Surcharge Index Update
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United Arab Emirates – Imports
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DHL Service Resumed
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DHL Service Suspensions
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Emergency Situation Surcharge Adjustment – Effective April 10, 2022
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Fraudulent SMS Alert
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DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.
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New Customs Regulations from Around the World
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Coming Soon – Changes to Help with Speedy Customs Clearance
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Security Inspections for Shipments Sent via DHL Express
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When shipping, several regulations & policies must be observed. Therefore, DHL reserves the right to physically inspect any item tendered for carriage. Shipments lodged by our cash or credit card paying customers require 100% physical inspection. This policy is aligned with the legal and regulatory requirements of numerous governments and other regulatory authorities for the express delivery industry to ensure only legitimate shipments are processed.
Shipments may also be subject to other security control methods deemed necessary, such as Sniffer Dogs or X-ray without prior notice to the Shipper, Consignee and/or Payer.
Please note: As Items sent as gifts (Birthdays, Festive or Seasonal Celebrations etc.) are also subject to the same inspection(s) as noted above, Shippers are therefore advised not to wrap gifts or seal shipments upon tendering.
We apologize for any inconvenience and thank you for your understanding and cooperation.
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Continued Suspension of Military Item Shipments
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Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.
This suspension does not include domestic shipments or shipments of licensed dual-use items.
If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.
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COVID-19: DHL Express Service Update
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In relation to the Covid-19 pandemic and the state of emergency declared in the country, we would like to inform you that all DHL Express offices will keep their normal operating hours. Even in those demanding times you can count on our support. The safety of our employees and customers is paramount. We have implemented the necessary hygiene practices in order to prevent infection.
Therefore, we kindly ask you to comply with the following requirements when sending or receiving shipments:
- Avoid overcrowding in DHL Express offices
- Wait at a reasonable distance (or outside the office) to avoid overcrowding
- Keep a distance of 1 meter from the reception desk and the receptionist who is servicing you
- Use a contactless payment method such as debit or credit card instead of paying in cash.
Due to prevalence of COVID-19, you may experience severe response delays via our contact center. For your convenience, we encourage you to use our tracking tools.