Important Information

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

In relation to the Covid-19 pandemic and the state of emergency declared in the country, we would like to inform you that all DHL Express offices will keep their normal operating hours. Even in those demanding times you can count on our support. The safety of our employees and customers is paramount. We have implemented the necessary hygiene practices in order to prevent infection.

Therefore, we kindly ask you to comply with the following requirements when sending or receiving shipments:

• Avoid overcrowding in DHL Express offices
• Wait at a reasonable distance (or outside the office) to avoid overcrowding
• Keep a distance of 1 meter from the reception desk and the receptionist who is servicing you
• Use a contactless payment method such as debit or credit card instead of paying in cash.

Due to prevalence of COVID-19, you may experience severe response delays via our contact center. For your convenience, we encourage you to use our tracking tools.

Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge in early April.

Since the onset of this global pandemic, DHL teams have been working around the clock, adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand.

ADJUSTMENT OF THE EMERGENCY SITUATION SURCHARGE

As market conditions continue to evolve with the ongoing COVID-19 situation, the Emergency Situation Surcharge will be adjusted downwards effective July 1, 2020.

This adjustment reflects changes in market dynamics and air capacity availability. Given expected reductions to our additional costs out of China and Hong Kong, we will make a downward adjustment for the following origin/destination combinations:

• China to Europe/Americas/Rest of World: from € 1.80 p/kg to € 0.90 p/kg
• China/Hong Kong to Australia/New Zealand: from € 1.80 p/kg to € 1.65 p/kg

Below, you will find the details of the adjusted Emergency Situation Surcharge per origin and destination combination.

Charge in EURO per KG

DHL Express Emergency Situation Surcharge as of July 1st, 2020

	Destination Country/Region
Origin Country / Region	Hong Kong* & China	Australia & New Zealand***	Rest of Asia**	Europe	Americas	Rest of World
China	€0.90	€1.65	€0.90	€0.90	€0.90	€0.90
Hong Kong*	€0.90	€1.65	€0.90	€0.90	€0.90	€0.90
Rest of Asia**	€0.90	€1.65	€0.90	€0.20	€0.20	€0.20
Europe	€0.20	€0.20	€0.20	€0.20	€0.20	€0.20
Americas	€0.20	€0.20	€0.20	€0.20	€0.20	€0.20
Rest of World	€0.20	€0.20	€0.20	€0.20	€0.20	€0.20

* Hong Kong and Macau

** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged €0.20/kg regardless of billing location.

For your reference, below you will find the current Emergency Situation Surcharge, as applied since May 24th, 2020.

	Destination
Origin	Hong Kong** & China	Australia & New Zealand	Rest of Asia*	Rest of World
China	€0.90	€1.80	€0.90	€1.80
Hong Kong	€0.90	€1.80	€0.90	€0.90
Rest of Asia	€0.90	€1.65	€0.90	€0.20
Rest of World	€0.20	€0.20	€0.20	€0.20