Consumer Information on Dispute Resolution
In the event that between DHL Express (Czech Republic) s.r.o., with its registered office at Nádražní 2967/93, Moravská Ostrava, 702 00 Ostrava, Reg. Id. No. 25683446, registered in the Commercial register of the Regional Court in Ostrava, file no.: C 27002 („DHL Express“), and the customer, who is consumer in the sense of the Act. No. 634/1992 Coll., Consumer Protection Act, as amended, arises consumer dispute, that cannot be solved by mutual agreement, the consumer may apply for an out-of-court settlement of the dispute to the designated authority for out-of-court consumer disputes, which is:
Czech Telecommunication Office, with its registered office at Sokolovská 219, Prague 9, postal address: postal box 02, 225 02 Prague 025, www.ctu.cz , in case of disputes concerning postal Services, and
The Czech Trade Inspection Authority, Central Inspectorate - ADR Department, with registered office at Štěpánská 15, 120 00 Prague 2, email: firstname.lastname@example.org, web: www.coi.cz , in case of disputes concerning other services provided by DHL Express.
The consumer can also use the online dispute resolution platform set up by the European Commission: Dispute Resolution