Important Information

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

If you have received a letter on behalf of DHL stating that we are unable to deliver your parcel due to COVID-19 restrictions and you are requested to fill in the form attached to the e-mail or be informed that the shipment could not be delivered, then the attachment contains a virus.

If you have received suspicious mail on behalf of DHL, then please:
  • do not click on the links in the message
  • do not open attachments
  • keep track of the general wording and style of the letter
  • do not share your password or other personal information
  • make sure the sender is who they claim to be - check the sender's email address and don't reply to suspicious email addresses.
If you are still unsure, contact DHL Express Customer Service or your account manager.

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

Due to prevalence of COVID-19, you may experience severe response delays via our contact center.
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