Help and Support

My VIP Care and Support Center

Shipping Advice

Customs Clearance Advice

FAQs

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What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Importing Food to the US

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Customs Terms of Trade

Understanding Incoterms® rules – standardized trade terms for international trading.

Shipping Online

Courier Pickups

Tracking and Monitoring

Duties and Taxes

Return Shipments

Payment and Billing

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How Can We Help?

Customer Service

Complaint? Compliment?

Go straight to the top and tell Ahmed Elfangary, Country Manager

Go Straight to the Top!

Call Us

Customer Service

+202 259 43200 (outside Egypt) and 16345

Questions and support for shipment status, delivery and courier pickups.

Holiday Hours

We’re closed on these holidays

New Year	Jan 1
Coptic Christmas Day	Jan 7
25 January Revolution Day	Jan 25
Coptic Easter Sunday	Apr 19
Sham El Nessim	Apr 20

Sinai Liberation Day	Apr 25
Labour Day	May 2
Eid Al-Fitr	May 25 - 27
30 Jun Revolution Day	Jul 2
Revolution Day	Jul 23
Arafat Day	Jul 30
Eid Al-Adha	Jul 31 - Aug 3
Islamic New Year	Aug 20
Armed Forces Day	Oct 8
Prophet Muhammad's Birthday	Oct 29

Hours of Operation

Hours of Operation

Saturday – Thursday: 9:00-17:00

Friday: Closed

DHL Egypt W.L.L.
Cairo International Air port, DHL Building-Cargo Village
New Cargo village - in front of general organization for export and import control

Hotline: 16345

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!