Help and Support

My VIP Care and Support Center

Shipping Advice

Customs Clearance Advice

FAQs

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What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Importing Food to the US

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Shipping Online

Courier Pickups

Tracking and Monitoring

Duties and Taxes

Return Shipments

Payment and Billing

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How Can We Help?

Customer Service

More Email Options

More Email Options

Talk directly with General Management, send us your comments

Call Us

Customer Service

+202 4882 5522 (outside Egypt) and 16345

Questions and support for shipment status, delivery and courier pickups.

Technical support online shipping solutions

No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.

Holiday Hours

We're closed on these holidays.

New Year	Jan 1
Coptic Christmas Day	Jan 7
25 January Revolution Day	Jan 25
Coptic Easter Sunday	Apr 19
Sham El Nessim	Apr 20

Sinai Liberation Day	Apr 25
Labour Day	May 2
Eid Al-Fitr	May 25 - 27
30 Jun Revolution Day	Jul 2
Revolution Day	Jul 23
Arafat Day	Jul 30
Eid Al-Adha	Jul 31 - Aug 3
Islamic New Year	Aug 20
Armed Forces Day	Oct 8
Prophet Muhammad's Birthday	Oct 29

Hours of Operation

Hours of Operation

Saturday – Thursday: 9:00-17:00

Friday: Saturday

DHL Egypt W.L.L.
Cairo International Air port, DHL Building-Cargo Village
New Cargo village - in front of general organization for export and import control

Hotline: 16345

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!