Complaint? Compliment?

Go Straight to the Top!

Understanding how you feel about the service you’ve received – good or bad – is vital in helping us shape our business to serve you better.
  • At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us.  If this is the case, our management wants to hear your complaints first-hand.
  • Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, we’d like to hear about that too!
Essete Gebriel, Managing Director
"My biggest responsibility is making my customers successful and fix exceptions."
Haddesa Belay, Head of Customer Service
“Customer's voice is not only a yardstick on how well we are delivering, but an important learning point in perfecting our daily practice. So I would like to hear from you.”
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