DHL Express

Complaint? Compliment?

Go Straight to the Top!

Understanding how you feel about the service you’ve received – good or bad – is vital in helping us shape our business to serve you better.
  • At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us.  If this is the case, our management wants to hear your complaints first-hand.
  • Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, we’d like to hear about that too!
Wudu Yedemie, Country Manager - Ethiopia
“With a network strength covering over 220 countries and territories; with an advanced technology platform that allows for real-time shipment tracking and follow-up and above all with certified international specialists having Passion, Speed, Can Do and Right First Time as their attributes, our valued customers can count on DHL’s flawless and unparalleled courier services to and from any corner of the planet. Excellence simply delivered is our mission. We would love to hear from you how we made your experience with us?”
Teshome Feleke, Customer Services Manager
"At DHL, the sole purpose we are in business is to connect people and improve lives. Here, we simply deliver excellence and assure you with world-class services supported by state-of-the-art technology. As our customers' experience sits at the heart of our business, your feedback helps us further sharpen our service quality, improve our relation, and make our great company at ease. Hence, I will be more than delighted to receive your feedback and would like to forward my sincere thanks in advance."
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