DHL Express

Complaint? Compliment?

Go Straight to the Top!

Understanding how you feel about the service you’ve received – good or bad – is vital in helping us shape our business to serve you better.
  • At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us.  If this is the case, our management wants to hear your complaints first-hand.
  • Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, we’d like to hear about that too!
Dirk Van Doorn, Country Manager - Ethiopia

"With a network spanning 220 countries and territories and advanced technology that enables real-time shipment tracking, DHL is committed to delivering a reliable and transparent customer experience. Guided by our promise of Excellence. Simply Delivered., we continuously strive to meet the highest standards of service.

While we acknowledge that there may be occasions where we do not get it 100% right, we value your feedback and encourage you to contact us. Your insights help us improve, and we would welcome the opportunity to hear about your experience with DHL."
Teshome Feleke, Customer Services Manager
"At DHL, our primary purpose is to connect people and enhance lives. We are committed to delivering excellence through world-class services, supported by state-of-the-art technology. As the customer experience lies at the heart of our business, your feedback is invaluable in helping us further enhance service quality, strengthen our relationships, and ensure our company continues to excel. I would be delighted to receive your feedback and extend my sincere thanks in advance for your time and insights."
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