DHL Express

Complaint? Compliment?

Go Straight to the Top!

Understanding how you feel about the service you’ve received – good or bad – is vital in helping us shape our business to serve you better.
  • At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us.  If this is the case, our management wants to hear your complaints first-hand.
  • Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, we’d like to hear about that too!
Wudu Yedemie, Country Manager - Ethiopia
“With a network strength covering over 220 countries and territories; with an advanced technology platform that allows for real-time shipment tracking and follow-up and above all with certified international specialists having Passion, Speed, Can Do and Right First Time as their attributes, our valued customers can count on DHL’s flawless and unparalleled courier services to and from any corner of the planet. Excellence simply delivered is our mission. We would love to hear from you how we made your experience with us?”
Tsegamariam Getachew, Customer Services Manager
“By integrating a broad phrase with a simply delivered moto, I aim for customer feedback on how well we are servicing our customers. Good feedback is an important part of good performance management. "Feedback is a gift.” Our next success will be measured in ideas. Show that you care about both feedback and ideas."
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