Help and Support

My VIP Care and Support Center

Shipping Advice

Customs Clearance Advice

FAQs

What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

MyDHL+ Guides and Tips

Helpful guides and tips for using MyDHL+

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Importing Food to the US

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Terms of Trade

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Customs Guidelines

Shipping Online

Courier Pickups

Tracking and Monitoring

Email Us

How Can We Help?

Complaint? Compliment?

Go straight to the top and tell Oktay Nuri

Go Straight to the Top!

More Email Options

Freight billing

Invoice address corrections

Duty billing

Invoicing method changes

Payment queries

Credit collection queries

Chat with Us on WhatsApp

Learn more about WhatsApp

Chat With Us

Our Digital Assistant is available 24/7 to answer your questions.

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Call Us

Customer Service

030 45 345 Business customers

030 45 346 Private customers

Questions and support for shipment status, delivery and courier pickups.

Call charges as of 1.9.2024:
Mobile charge (mpm) or local network rate (pvm), VAT 25.5%

More Call Options

Import and Export Clearance:
020 533 8023
Opening Hours: Mon - Fri, 8am - 5pm

Invoice Enquiry:
Freight Billing 020 533 8024
Duty Billing 020 533 8026
Opening Hours: Mon - Fri, 9am - 4pm

Technical Support:
020 533 8022
Opening Hours: Mon - Fri, 9am - 4pm

All incoming calls will be recorded to ensure quality of service.

Call charges as of 1.9.2024:
Mobile charge (mpm) or local network rate (pvm), VAT 25.5%

Technical support online shipping solutions

No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.

Holiday Hours

We're closed on these holidays.

New Year's Day	Jan 1
Good Friday	Mar 29
Easter Monday	Apr 1
May Day	May 1
Ascension Day	May 9

Midsummer Eve	Jun 21
Independence Day	Dec 6
Christmas Eve	Dec 24
Christmas Day	Dec 25
Boxing Day	Dec 26

Show Less

Holidays

Hours of Operation

Customer Service
Monday - Friday: 8:00 am - 5:00 pm

Saturday: Saturday

Sunday: Sunday

DHL Office

DHL Express (Finland) Oy
Tullimiehentie 10
01530 VANTAA

VAT No. FI27177674

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

Fraud Awareness

Watch for potential misuse of our brand.

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!