Email Us - Register a Complaint
If you would like to initiate a complaint, complete the form below. We'll email you immediately with the name of the Customer Service Advisor looking after your complaint, and they will be in touch within 1 working day. For a faster resolution, you can also chat with us below or call us.
DHL Express tracking numbers are 10 digits. Tracking number not 10 digits?
For security, please enter your DHL account number or the postcode of either the shipper or receiver.
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Required fields cannot be empty
If you would like to initiate a complaint, complete the form below. We'll email you immediately with the name of the Customer Service Advisor looking after your complaint, and they will be in touch within 1 working day. For a faster resolution, you can also chat with us below or call us.
DHL Express tracking numbers are 10 digits. Tracking number not 10 digits?
For security, please enter your DHL account number or the postcode of either the shipper or receiver.
Supporting Documentation
All uploaded file names must be in English.
Type of supporting documentation for your request:
- Photographs of the damaged content or damaged packaging (if possible, please include both)
- Proof of value
To attach a document, click the "Browse" button. Select your file and click "Open". Note: Attachments must not exceed 5MB; in case of multiple documents, upload them zipped in a single zip file.