Temporary Suspension of Controlled Military Item Shipments
Until further notice DHL Express will no longer accept shipments of military items subject to national export (or extra-territorial re-export) controls. This suspension does not include shipments of licensed dual-use items.
If you are uncertain whether your shipment contains military items subject to national export (or extra-territorial re-export) controls, you must contact your national licensing authority (and/or the licensing authority in the country of origin of the Military Items) to verify.
Is your business ready for 2021?
Annual Price Increase
The price change applies to all discounted rates and agreements, where contracts allow, but not to the Published Rates.
On December 31, 2020 the United Kingdom will leave the European Union Customs Union. While Deutsche Post DHL Group is used to dealing with a wide variety of trade barriers and obstacles, this development implies the incurrence of significant additional operational cost by the company. In order to ensure the continued service excellence our customers expect, from January 1, 2021 a fee will be levied on all dutiable shipments between the UK and European Union countries, both inbound and outbound. With the information that is currently available, the intention is that this fee will be set at £0.25 per kg with a minimum charged amount of £4.50 per shipment. This fee may be adjusted, should circumstances change significantly.
COVID-19 Customer Service Update
Against the backdrop of the global COVID-19 outbreak, we are continuously adapting our business to mitigate potential impacts. The safety of our employees and customers is paramount, therefore in line with government guidance, DHL Express in the UK is moving to home working for employees where possible.
It is business as usual across all of our departments, however, as we migrate to new ways of working, there may be a short delay in answering your call and we ask for your patience at this time. Where possible, please use the following online services:
Thank you for your understanding.
Emergency Situation Surcharge Reduction – Effective July 1, 2020
Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge in early April.
Since the onset of this global pandemic, DHL teams have been working around the clock, adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand.
REDUCTION OF THE EMERGENCY SITUATION SURCHARGE
As market conditions continue to evolve with the ongoing COVID-19 situation, the Emergency Situation Surcharge will be reduced effective July 1, 2020.
This adjustment reflects changes in market dynamics and air capacity availability. Given expected reductions to our additional costs out of China and Hong Kong, we will make a reduction for the following origin/destination combinations:
- China to Europe/Americas/Rest of World: from £1.60 per kg to £0.80 per kg
- China/Hong Kong to Australia/New Zealand: from £1.60 per kg to £1.50 per kg
Below, you will find the details of the adjusted Emergency Situation Surcharge per origin and destination combination.
Charge in GBP per KG
|Destination Country / Region|
|Origin Country / Region||Hong Kong*
|Rest of Asia**||Rest of World|
|Rest of Asia**||£0.80||£1.50||£0.80||£0.18|
|Rest of World||£0.18||£0.18||£0.18||£0.18|
* Hong Kong and Macau
** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.
***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged £0.18/kg regardless of billing location.
For your reference, below you will find the current Emergency Situation Surcharge, as applied since May 24, 2020.
|Rest of Asia*||Rest of World|
|Rest of Asia||£0.80||£1.50||£0.80||£0.18|
|Rest of World||£0.18||£0.18||£0.18||£0.18|
* Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.
** Hong Kong = Hong Kong and Macau
Please note that the Emergency Situation Surcharge is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.
If you have any questions, please contact your DHL account manager.