Important Information

Due to adverse weather conditions, our Sheffield Service Centre is temporarily closed.
The index for determining the DHL Express Fuel Surcharge will change effective March 1, 2023. Please visit our Fuel Surcharge page for more details.

DHL has been alerted to the unauthorised use of its business name in SMS messages or emails asking receivers to download an application or access a link. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS with the phone number or forwarding the suspicious email to After reporting the fraudulent message, please delete it and under no circumstances should you download the application or click on the link.

View more information on fraud awareness

Prepare your business for trade with the EU when the transition period ends on 31 December 2020.

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De Minimis Value Reduced De Minimis Value ReducedView Details
Last sending date for UK domestic shipments is Tuesday 20 December 2022 for delivery before Christmas.
We have resumed limited inbound and outbound shipping services to/from select locations of Ukraine.
Morocco - Formal Declaration Required for Ecommerce Shipments Formal Declaration Required for Ecommerce ShipmentsView Details
Singapore - Goods and Services Tax (GST) Collection of Low Value Goods by Overseas Vendors Goods and Services Tax (GST) Collection of Low Value Goods by Overseas VendorsView Details
Turkey - Value Added Tax Value Added TaxView Details
United States of America - Products Originating in China’s Xinjiang Uyghur Autonomous Region Products Originating in China’s Xinjiang Uyghur Autonomous RegionView Details
Shipments To and Transiting Through EU, Norway and Switzerland - Electronic Security Screening Electronic Security ScreeningView Details
We have temporarily suspended DHL Express shipments to and from Belarus and for inbound and domestic shipments to/within Russia.

Postponed VAT Accounting (PVA) was introduced by HMRC on 1 January 2021 as a way for businesses to account for VAT applied by HMRC on shipments being imported into the UK (where VAT is applicable).

Until now, DHL Express has operated PVA on a customer “opt-in” basis. However, from 1 February 2022, we will automatically apply PVA for all VAT registered customers whenever import VAT is due.

If you do not wish for PVA to be applied, and want to continue receiving invoices to pay the costs up front or have the costs charged to your deferment account, please opt out of PVA by emailing UK Imports by 14 January 2022, ensuring you include your company name, address and VAT/EORI number.

Find out more about PVA

If you are self-isolating due to COVID-19 related requirements (you have tested positive, are awaiting a test result, or have been instructed to self-isolate), we regret that we are not able to collect shipments from you.

When shipping, several regulations & policies must be observed. Therefore, DHL reserves the right to physically inspect any item tendered for carriage. Shipments lodged by our cash or credit card paying customers require 100% physical inspection. This policy is aligned with the legal and regulatory requirements of numerous governments and other regulatory authorities for the express delivery industry to ensure only legitimate shipments are processed.

Shipments may also be subject to other security control methods deemed necessary, such as Sniffer Dogs or X-ray without prior notice to the Shipper, Consignee and/or Payer.

Please note: As Items sent as gifts (Birthdays, Festive or Seasonal Celebrations etc.) are also subject to the same inspection(s) as noted above, Shippers are therefore advised not to wrap gifts or seal shipments upon tendering.

We apologize for any inconvenience and thank you for your understanding and cooperation.

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

Against the backdrop of the global COVID-19 outbreak, we are continuously adapting our business to mitigate potential impacts. The safety of our employees and customers is paramount, therefore in line with government guidance, DHL Express in the UK is moving to home working for employees where possible.

It is business as usual across all of our departments, however, as we migrate to new ways of working, there may be a short delay in answering your call and we ask for your patience at this time. Where possible, please use the following online services:

Track your shipment
Manage your delivery
All other enquiries

Thank you for your understanding.

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