Important Information

Postponed VAT Accounting (PVA) was introduced by HMRC on 1 January 2021 as a way for businesses to account for VAT applied by HMRC on shipments being imported into the UK (where VAT is applicable).

Until now, DHL Express has operated PVA on a customer “opt-in” basis. However, from 1 February 2022, we will automatically apply PVA for all VAT registered customers whenever import VAT is due.

If you do not wish for PVA to be applied, and want to continue receiving invoices to pay the costs up front or have the costs charged to your deferment account, please opt out of PVA by emailing UK Imports by 14 January 2022, ensuring you include your company name, address and VAT/EORI number.

Find out more about PVA

Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge in 2020.

Since the onset of this global pandemic, DHL teams have been working around the clock, adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand.

As market conditions continue to evolve with the ongoing COVID-19 situation in combination with the cost associated with capacity constraints in the global air network during the peak period, the Emergency Situation Surcharge (ESS) will be adjusted effective November 7th, 2021 until February 13th, 2022.

We will update customers before February 13th 2022 about the development of market conditions and the subsequent evolution of the Emergency Situation Surcharge.

Although the ESS surcharge for most lanes will not change, we are making adjustments for specific origin/destination combinations. This adjustment reflects changes in market dynamics and air capacity availability during the peak period, and operational restrictions imposed related to COVID-19 measures from local governments.

The adjustments are summarized below:

  • Origins China and Hong Kong to destinations in the Americas region:
    from £0.80 p/kg to £1.80 p/kg
  • Origins China and Hong Kong to destinations in the Europe region:
    from £0.80 p/kg to £1.14 p/kg
  • Origins EuropeAmericas and Rest of World to destination Australia and New Zealand:
    from £0.18 p/kg to £1.80 p/kg

Below, you will find the details for the adjusted ESS per origin and destination combination.

Charge in GBP per Kg

DHL Express Emergency Situation Surcharge as of November 7, 2021
  Destination Country/Region
Origin Country / Region Hong Kong* & China Australia & New Zealand*** Rest of Asia** Europe Americas Rest of World
China £0.80 £1.80 £0.80 £1.14 £1.80 £0.80
Hong Kong* £0.80 £1.80 £0.80 £1.14 £1.80 £0.80
Rest of Asia** £0.80 £1.80 £0.80 £0.18 £0.18 £0.18
Europe £0.18 £1.80 £0.18 £0.18 £0.18 £0.18
Americas £0.18 £1.80 £0.18 £0.18 £0.18 £0.18
Rest of World £0.18 £1.80 £0.18 £0.18 £0.18 £0.18

DHL Express Emergency Situation Surcharge as of July 1st, 2020

Destination
Origin Hong Kong*
& China
Australia &
New Zealand
Rest of Asia** Rest of World
China £0.80 £1.50 £0.80 £0.80
Hong Kong £0.80 £1.50 £0.80 £0.80
Rest of Asia £0.80 £1.50 £0.80 £0.18
Rest of World £0.18 £0.18 £0.18 £0.18

* Hong Kong and Macau

** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged £0.18/kg regardless of billing location.

Please note that the Emergency Situation Surcharge is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.

If you have any questions, please contact your DHL account manager.

Annual Price Increase
DHL Express will update its prices, effective January 1, 2022. In the United Kingdom, the average price increase will be 4.9% for Time Definite and Day Definite products.
The price change applies to all discounted rates and agreements, where contracts allow.

DHL has been alerted of the unauthorised use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

If you are self-isolating due to COVID-19 related requirements (you have tested positive, are awaiting a test result, or have been instructed to self-isolate), we regret that we are not able to collect shipments from you.

Prepare your business for trade with the EU when the transition period ends on 31 December 2020.

Find Out More

Against the backdrop of the global COVID-19 outbreak, we are continuously adapting our business to mitigate potential impacts. The safety of our employees and customers is paramount, therefore in line with government guidance, DHL Express in the UK is moving to home working for employees where possible.

It is business as usual across all of our departments, however, as we migrate to new ways of working, there may be a short delay in answering your call and we ask for your patience at this time. Where possible, please use the following online services:

Track your shipment
Manage your delivery
All other enquiries

Thank you for your understanding.

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

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