Help and Support

My VIP Care and Support Centre

Shipping Advice

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FAQs

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What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

MyDHL+ Guides and Tips

Helpful guides and tips for using MyDHL+

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimised processes and your shipment details play a critical role in the speedy clearance process.

Understanding Incoterms® rules – standardised trade terms for international trading.

Customs Regulatory Updates

Stay up to date on important customs regulations.

Shipping Online

Courier Pickups

Tracking and Monitoring

Duties and Taxes

Return Shipments

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Account Protection

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How Can We Help?

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Support Services Group Booking / Quote

Customer Service - Outside of UK

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Technical support online shipping solutions

No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.

Suspicious email or text?

Report it to Action Fraud

Chat With Us

Our Digital Assistant is available 24/7 to answer your questions.

Chat with Us on WhatsApp

Learn more about WhatsApp

Hours of Operation

Customer Service Opening Hours

Monday – Friday: 08:00 – 19:00

Saturday – Sunday: Closed

Holiday Schedule

Holiday Schedule

We're closed on these holidays.

New Year's Day	Jan 1
Good Friday	Apr 18
Easter Monday	Apr 21
Early May bank holiday	May 5
Spring bank holiday	May 26
Summer bank holiday	Aug 25
Christmas Day	Dec 25
Boxing Day	Dec 26

Call Us

Customer Service

Business customers

0844 248 0844

Calls to DHL UK phone numbers beginning ‘084’ cost 7 pence per minute, plus your phone company’s access charge.

Individuals

0344 248 0012

Local call rates apply.

Do you have a tracking number that isn’t 10 digits?