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FAQs

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What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

MyDHL+ Guides and Tips

Helpful guides and tips for using MyDHL+

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Importing Food to the US

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Customs Terms of Trade

Understanding Incoterms® rules – standardised trade terms for international trading.

Shipping Online

Courier Pickups

Tracking and Monitoring

Duties and Taxes

Return Shipments

Payment and Billing

Do you have a tracking number that isn’t 10 digits?

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Learn more about WhatsApp

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Our Digital Assistant is available 24/7 to answer your questions.

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How Can We Help?

Tracking	Invoice Enquiries
Customer Service	Complaints
Sales	Open an Account

Customer Service - Outside of UK

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Electronic Shipping Solutions Technical Support
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Technical support online shipping solutions

No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.

Suspicious email or text?

Report it to Action Fraud

Hours of Operation

Customer Service Opening Hours

Monday – Friday: 07:30 – 20:00

Saturday: 08:00 – 14:00

Sunday: Closed

Holiday Schedule

Holiday Schedule

We're closed on these holidays.

New Year's Day (substitute day)	Jan 3
Good Friday	Apr 15
Easter Monday	Apr 18
Early May bank holiday	May 2
Spring bank holiday	Jun 2
Platinum Jubilee bank holiday	Jun 3
Summer bank holiday	Aug 29
Boxing Day	Dec 26
Christmas Day (substitute day)	Dec 27

DHL Head Office

DHL Head Office

Southern Hub
Unit 1, Horton Road
Colnbrook
Berkshire
SL3 0BB

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!