FAQs – Payment and Billing
| Do I need a DHL account to pay for shipments in MyDHL+? |
Yes, but DHL does offer a range of services for customers without an account. Get a quote!
| What payment options are available to DHL account holders? |
You can make fast and secure invoice payments using our free electronic billing solution DHL MyBill.
If you haven’t registered for DHL MyBill yet, other flexible and secure payment options are available.
| I have a query about my DHL invoice. Where can I find more information? |
You can find helpful guides explaining our invoices and log invoice enquiries online.
| How do I make a claim for loss or damage to a shipment? Is there a time limit? |
- The process for making a claim and who to contact is explained in our Claims Guide.
- All claims for loss or damage must be made within 30 days from the shipping date, except for shipments covered by the Money-Back Guarantee which must be submitted within 14 days of the shipment date.