FAQs – Payment and Billing
|Do I need a DHL account to pay for shipments in MyDHL+?|
|I have a query about my DHL invoice. Where can I find more information?|
|How do I make a claim for loss or damage to a shipment? Is there a time limit?|
- The process for making a claim and who to contact is explained in our Claims Guide.
- All claims for loss or damage must be made within 30 days from the shipping date, except for shipments covered by the Money-Back Guarantee which must be submitted within 14 days of the shipment date.