Optional Services

DHL offers a wide range of Optional Services – from non-standard deliveries and billing options, to climate neutral shipping – giving you flexible service options to fit your shipping needs!

Optional Services	Description	How We Charge	Cost

Shipment Protection
Shipment Insurance	Additional protection for your valuable goods. Show More Show Less Shipment Insurance We recommend this comprehensive protection for your valuable or personal shipments, giving you peace of mind in the unlikely event of physical damage or loss. Terms and Conditions apply. View Key Facts DHL Shipment Insurance Key Facts DHL Shipment Insurance Key Facts	By Shipment Value	12.00 GBP or 1.5% of shipment value if higher
Extended Liability	Documents are valuable too! Show More Show Less Extended Liability If you are sending valuable documents such as passports, visa applications or regulatory certificates you can extend the DHL standard liability with this service. In the event of full or partial loss to a document shipment, a fixed compensation will be paid.	Per Shipment	3.00 GBP

Pickup Options
Dedicated Pickup	Do you have a special pickup request? Show More Show Less Dedicated Pickup If your business needs a dedicated vehicle to collect unusual shipments, or a pickup outside normal business hours, we can arrange this for you. For further assistance, please contact Customer Service.	Per Shipment	17.50 GBP minimum with 0.40 GBP per kilo
Saturday Pickup	Shipping on Saturday. Show More Show Less Saturday Pickup In countries where Saturday is not a normal working day, DHL can arrange an ad-hoc pickup of smaller shipments up to 30 kg. The service is available at selected postal locations only. For further details contact Customer Service.	Per Shipment	18.00 GBP

Duty Billing Services
Duty Tax Paid	Customs charges can be billed to a DHL account at origin or third country Show More Show Less Duty Tax Paid At customer’s request, DHL clears the shipment at destination and arranges for the applicable import duties, taxes and regulatory charges to be invoiced to a specified DHL account at origin or third country, rather than the receiver of the shipment being billed at destination.	Per Shipment	16.00 GBP or 2% of the fiscal charge, if higher
Duty Tax Importer	Customs charges can be billed to a DHL account at destination Show More Show Less Duty Tax Importer At customer’s request, DHL clears the shipment at destination and arranges for any applicable import duties, taxes and regulatory charges to be invoiced to a specified DHL account at destination.	Per Shipment	11.00 GBP or 2.5% of the fiscal charge, if higher
Duty Tax Receiver	The receiver can be billed for customs charges Show More Show Less Duty Tax Receiver This default service covers any import of a non-document shipment for which DHL has used its own credit line with customs to advance or guarantee the payment of duties, taxes or regulatory charges on behalf of importers and consumers with whom DHL has no contract.	Per Shipment	11.00 GBP or 2.5% of the fiscal charge, if higher

Delivery Options
Neutral Delivery	If you don't want to share the value of the goods with the receiver. Show More Show Less Neutral Delivery This service allows for the delivery of any shipment, without its value being shared or exposed to the receiver. DHL will ensure any paperwork exposing the value of the goods is removed from the shipment prior to delivery.	Per Shipment	4.00 GBP
Saturday Delivery	Have your shipment delivered on a Saturday. Show More Show Less Saturday Delivery We offer Saturday delivery services to key cities in more than 70 countries. To check availability, please contact Customer Service.	Per Shipment	30.00 GBP
Residential Address	Get alerts and scheduling options for home deliveries. Show More Show Less Residential Address Customers shipping to a home or private residence can activate specific delivery options by designating the delivery address as residential. For such shipments, DHL Express will proactively notify the receiver via email or SMS about the shipment’s progress. Receivers can then select the most suitable delivery option on the On Demand Delivery website.	Per Shipment	2.50 GBP
Direct Signature	When you want to be sure the package is in the right hands. Show More Show Less Direct Signature If you are sending sensitive documents or high value contents you can request DHL to obtain a direct signature from the consignee or a representative at the delivery address. DHL will ensure your shipment is not re-directed, or delivered at an alternative address.	Per Shipment	4.00 GBP
Dedicated Delivery	We can make special delivery arrangements when needed. Show More Show Less Dedicated Delivery At the customer’s request, an immediate or non-routine, once only delivery of a shipment within a normal working day or a holiday that involves a specific vehicle such as tail lift truck or more than one courier. For further assistance, please contact Customer Service.	Per Shipment	35.00 GBP minimum with 0.40 GBP per kilo
Signature Release	Recipients can authorise delivery without a signature. Show More Show Less Signature Release When selected, DHL is authorized to complete delivery, or leave the shipment in a designated place, without a delivery signature.	Per Shipment	No Charge

Additional Services
GoGreen Climate Neutral	Ship climate neutral with DHL. Show More Show Less GoGreen Climate Neutral When selected, DHL will offset transport related carbon emissions for this shipment. On contractual basis, DHL can also provide reports for either a high level estimate or a detailed carbon footprint. The service comprises the calculation of carbon emissions at shipment level through a specialised tool, the offsetting of those carbon emissions through DHL’s Carbon Management activities, and the annual certification of those offsetting activities by an accredited third party, Société Générale de Surveillance (SGS). Please contact Customer Service or your Account Manager to learn more.	Per Kilogram	International - 0.09 GBP minimum with 0.09 per kg Domestic - 0.09 GBP minimum with 0.02 GBP per kg
Change of Billing	When changes to your billing invoice are required. Show More Show Less Change of Billing This applies when a customer requests a change of defined billing information on an already issued invoice, which will result in a reissuing of the invoice and, in case of an account change, crediting of the old account and debiting of the new.	Per Invoice	9.00 GBP
Printed Invoice	Still need a paper invoice? Show More Show Less Printed Invoice This service is for customers who require a paper invoice where e-billing is the agreed standard. This service provides flexibility for a different invoicing method than what is already agreed.	Per Invoice	€ 3.00
Verbal Notification	DHL will keep you posted! Show More Show Less {ct-prod-serv.ja-3} A specific contact person can receive a verbal phone call from Customer Service at an agreed time. DHL will provide information about select key transport events, incidents, or confirm delivery.	Per Shipment	€ 5.00

More About Optional Services

More About Optional Services

Charges for Optional Services are in addition to applicable transportation charges.
Service availability is based on shipment and destination. All services may not be available in all areas.
Not all Optional Services are available for every shipment or in every country.
Services are subject to DHL Terms and Conditions, and/or as set forth on the waybill of the country of origin.

Delivery Services

We offer a range of versatile, reliable international package and document delivery options!

Customs Services

We understand the importance of clearing customs quickly. Our selection of standard and specialised services are designed to help!

Some exceptional activities supported by our high level of service and changes to fuel costs may incur additional charges.