Optional Services

DHL offers a wide range of Optional Services – from non-standard deliveries and billing options, to climate neutral shipping – giving you flexible service options to fit your shipping needs!
Optional Services
Description
How We Charge
Cost
Shipment Protection
Shipment Insurance
Let your shipment travel with peace of mind.
Show More
Show Less
We recommend this comprehensive protection for your valuable or personal shipments, giving you peace of mind in the unlikely event of physical damage or loss.
View Key Facts
DHL Shipment Insurance Key Facts
By Shipment Value
12.00 GBP or 1.5% of stated shipment value if higher
Extended Liability
Documents are valuable too!
Show More
Show Less

If you are sending valuable documents such as passports, visa applications or regulatory certificates you can extend the DHL standard liability with this service.

It provides coverage and compensation in the case of loss or damage.
Per Shipment
3.00 GBP
Pickup Options

Dedicated Pickup
Do you have a special pickup request?
Show More
Show Less
If your business needs a dedicated vehicle to collect unusual shipments, or a pickup outside normal business hours, we can arrange this for you.
Per Shipment
Minimum 17.50 GBP
Duty Billing Services
Duties and Taxes Paid
Who would like to pay the taxes?
Show More
Show Less

DHL Express can arrange for the shipper or a third party to be billed for any duties and taxes payable at destination, rather than the receiver of the shipment being billed.

Charges apply whenever the shipper requests that duties, taxes or other regulatory fees be billed outside of the destination country.
Per Shipment
16.00 GBP
Bill to Importer of Record
Is there a third party that should be included?
Show More
Show Less

This service allows the shipper to send a dutiable shipment to the receiver, with the duties and taxes invoiced to a third party at destination acting as the nominated Importer of Record (IOR).

The customs invoice must indicate the importer’s billing details in addition to the receiver’s shipping address.
Per Shipment
16.00 GBP
Delivery Options
Neutral Delivery
When you don't want to share the value of goods, like for gifts, with the receiver.
Show More
Show Less
This service allows for the delivery of non-document shipments, without any value of the product being shared or exposed to the receiver, since the commercial invoice is removed prior to delivery.
Per Shipment
 4.00 GBP
Saturday Delivery
Yes, we can deliver at the weekend!
Show More
Show Less

We offer Saturday delivery services to key cities in more than 70 countries. 

To check availability, please contact Customer Service.
Per Shipment
30.00 GBP
Direct Signature
When you want to be sure the package is in the right hands.
Show More
Show Less

If you are sending sensitive documents or high value contents you can request DHL to obtain a direct signature from the consignee or a representative at the delivery address.

DHL will ensure your shipment is not re-directed, or delivered at an alternative address.
Per Shipment
4.00 GBP
Dedicated Delivery
When you don't want to share the value of goods, as with gifts, with the receiver.
Show More
Show Less
At shipper’s request, an immediate or non-routine, one-off delivery of a shipment within a normal working day or a holiday that involves a specific vehicle such as tail lift truck or more than one courier. This definition can include a direct delivery from the Gateway through a dedicated courier. A receiver can request this service when booking an import shipment.
Per Shipment
4.00 GBP
Additional Services
GoGreen Climate Neutral
We can provide environment-specific shipment data.
Show More
Show Less

This service is for customers who need a reliable method to calculate their annual carbon emissions at a shipment level and subsequently offset these emissions through approved environmental programmes.

 

The whole process is verified annually by an independent body accredited by the Société Générale de Surveillance (SGS). DHL can also provide reports for either a high level estimate or a detailed carbon footprint. 

Please contact Customer Service or your Account Manager to learn more.
Per Kilogram
0.09 GBP per shipment or 0.09 GBP per kg
Change of Billing
You can request changes to your invoice.
Show More
Show Less

This applies when a customer requests a change of defined billing information on an already issued invoice.

Which will result in a reissuing of the invoice and, in case of an account change, crediting of the old account and debiting of the new.
Per Shipment
27.00 GBP
More About Optional Services
More About Optional Services
  • Charges for Optional Services are in addition to applicable transportation charges.
  • Service availability is based on shipment and destination. All services may not be available in all areas.
  • Not all Optional Services are available for every shipment or in every country.
  • Services are subject to DHL Terms and Conditions, and/or as set forth on the waybill of the country of origin.
Back to Top