Fraudulent SMS Alert
DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to email@example.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.
Continued Suspension of Military Item Shipments
Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.
This suspension does not include domestic shipments or shipments of licensed dual-use items.
If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.
Emergency Situation Surcharge Adjustment – Effective April 1, 2021
Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge in early April 2020.
Since the onset of this global pandemic, DHL teams have been working around the clock, continually adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand. That includes further significant reductions in – or the complete cancelation of – commercial flights in most countries, which has a dramatic impact on air uplift capacity.
As we work to serve the urgent needs of our customers, these factors, among others, have increased our costs beyond sustainable levels, which necessitated an adjustment to the surcharge. The Emergency Situation Surcharge will be adjusted April 1, 2021.
Below, you will find the details for the adjusted surcharge per origin and destination combination:
DHL Express Emergency Situation Surcharge as of April 1st, 2021
|For shipments billed in lbs (USD/lb)|
|Origin Country/Region||Hong Kong*
|Rest of Asia**||Europe||Americas||Rest of World|
|Rest of Asia**||€0.90||€2.00||€0.90||€0.20||€0.20||€0.20|
|Rest of World||€0.20||€0.20||€0.20||€0.20||€0.20||€0.20|
* Hong Kong = Hong Kong and Macau
** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.
***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged €0.20/kg regardless of billing location.
Why are we adjusting the Emergency Situation Surcharge?
The adjustment reflects the changing dynamics in the market and the ongoing challenges to securing available air capacity. The adjusted Emergency Situation Surcharge will reflect the peak cost levels on different trade lanes as opposed to having one standard global charge.
Furthermore, the charging mechanism will change from a charge per shipment to a charge per kilogram (kg) in order to maintain a more gradual pricing model.
Please note that Emergency Situation Surcharge is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust this surcharge as market conditions evolve for the duration of this emergency situation.
In what instances will the surcharge apply?
The Emergency Situation Surcharge will be applicable to all Time Definite International (TDI) shipments.
It is not applicable to Day Definite International (DDI – road) or Time Definite Domestic (TDD) shipments. It also does not apply to our Life Science and Healthcare customers and DHL Medical Express (WMX) shipments.
We kindly ask you to ensure your invoice approval cycles & process have been updated accordingly to avoid any delays.
Latest Network Updates
Please visit the following website for temporary service adjustments in impacted countries where you will also be able to access the latest updates to our Emergency Situation Surcharge:
DHL Express is committed to keeping the world moving during these challenging times, and our 100,000+ DHL colleagues across the globe are hard at work to ensure we are well positioned to continue delivering service excellence to our customers.
Security Inspections for Shipments Sent via DHL Express
When shipping, several regulations & policies must be observed. Therefore, DHL reserves the right to physically inspect any item tendered for carriage. Shipments lodged by our cash or credit card paying customers require 100% physical inspection. This policy is aligned with the legal and regulatory requirements of numerous governments and other regulatory authorities for the express delivery industry to ensure only legitimate shipments are processed.
Shipments may also be subject to other security control methods deemed necessary, such as Sniffer Dogs or X-ray without prior notice to the Shipper, Consignee and/or Payer.
Please note: As Items sent as gifts (Birthdays, Festive or Seasonal Celebrations etc.) are also subject to the same inspection(s) as noted above, Shippers are therefore advised not to wrap gifts or seal shipments upon tendering.
We apologize for any inconvenience and thank you for your understanding and cooperation.