Help and Support

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Shipping Advice

Customs Clearance Advice

FAQs

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What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Importing Food to the US

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Shipping Online

Courier Pickups

Tracking and Monitoring

Duties and Taxes

Return Shipments

Payment and Billing

Account Protection

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How Can We Help?

Tracking	Customer Service
Sales	Billing
Claims

Complaint? Compliment?

Go straight to the top and tell Srebrenka Saks, Country Manager

Go Straight to the Top!

Chat with Us on WhatsApp

Our WhatsApp Digital Assistant is available 24/7 to track your shipments and answer your questions. Simply add the DHL Express WhatsApp number +385 91 256 1208 to your phone contacts and start a WhatsApp chat!

Learn more about WhatsApp

Chat With Us

Our Digital Assistant is available 24/7 to answer your questions.

Call Us

Customer Service

+385 1 6651 111

Questions and support for shipment status, delivery and courier pickups.

Technical support online shipping solutions

No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.

Holiday Hours

We're closed on these holidays.

New Year's Day	Jan 1
Epiphany	Jan 6
Easter	Apr 9
Easter Monday	Apr 10
Labour Day	May 1

Statehood Day	May 30
Corpus Christi	Jun 8
Anti-Fascist Struggle Day	Jun 22
Victory and Homeland Thanksgiving Day	Aug 5
Assumption of Mary	Aug 15
All Saints' Day	Nov 1
Remembrance Day	Nov 18
Christmas Day	Dec 25
St. Stephen's Day	Dec 26

Utinjska 40
Zagreb
10020

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!