DHL Express

Complaint? Compliment?

Go Straight to the Top!

Understanding how you feel about the service you’ve received – good or bad – is vital in helping us shape our business to serve you better.
  • At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us.  If this is the case, our management wants to hear your complaints first-hand.
  • Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, we’d like to hear about that too!
DHL Manager
Yair Bitton Managing Director, DHL Express Israel
"In the eyes of our customers, we are not examined in 99% of the cases in which everything goes smoothly, but rather that single percentage where something goes wrong. Then we must bring to bear all the capabilities, experience and knowledge, and provide real-time response."
Headshot of DHL management employee
Liat Mizrachi Customer Service Director
“A high quality service is based on globally agreed standards and processes, arranged procedures and policies and a team of employees and managers who is ready to provide a professional and courteous service to every customer in every in any given moment.”
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