Important Information
|
Emergency Situation Surcharge (ESS) Adjustment – Effective November 7th 2021
|
Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge in 2020.
Since the onset of this global pandemic, DHL teams have been working around the clock, adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand.
As market conditions continue to evolve with the ongoing COVID-19 situation in combination with the cost associated with capacity constraints in the global air network during the peak period, the Emergency Situation Surcharge (ESS) will be adjusted effective November 7th, 2021 until February 13th, 2022.
We will update customers before February 13th 2022 about the development of market conditions and the subsequent evolution of the Emergency Situation Surcharge.
Although the ESS surcharge for most lanes will not change, we are making adjustments for specific origin/destination combinations. This adjustment reflects changes in market dynamics and air capacity availability during the peak period, and operational restrictions imposed related to COVID-19 measures from local governments.
The adjustments are summarized below:
- Origins China and Hong Kong to destinations in the Americas region:
1.00 USD/kg to 2.35 USD/kg
- Origins China and Hong Kong to destinations in the Europe region:
1.00 USD/kg to 1.45 USD/kg
- Origins Europe, Americas and Rest of World to destination Australia and New Zealand:
0.20 USD/kg to 2.35 USD/kg
Below, you will find the details for the adjusted ESS per origin and destination combination.
Charge in USD per KG
DHL Express Emergency Situation Surcharge as of November 7, 2021
| Destination Country/Region | ||||||
| Origin Country/Region | Hong Kong* and China | Australia & New Zealand*** | Rest of Asia** | Europe | Americas | Rest of World |
| China | $1.00 | $1.90 | $1.00 | $1.45 | $2.35 | $1.00 |
| Hong Kong* | $1.00 | $1.90 | $1.00 | $1.45 | $2.35 | $1.00 |
| Rest of Asia** | $1.00 | $1.90 | $1.00 | $0.20 | $0.20 | $0.20 |
| Europe | $0.20 | $2.35 | $0.20 | $0.20 | $0.20 | $0.20 |
| Americas | $0.20 | $2.35 | $0.20 | $0.20 | $0.20 | $0.20 |
| Rest of World | $0.20 | $2.35 | $0.20 | $0.20 | $0.20 | $0.20 |
DHL Express Emergency Situation Surcharge as of July 1st, 2020
| For shipments billed in kgs (USD/kg) | ||||||
| Destination Country/Region | ||||||
| Origin Country/Region | Hong Kong* & China |
Australia & New Zealand*** |
Rest of Asia** | Europe | Americas | Rest of World |
| China | $1.00 | $1.90 | $1.00 | $1.00 | $1.00 | $1.00 |
| Hong Kong* | $1.00 | $1.90 | $1.00 | $1.00 | $1.00 | $1.00 |
| Rest of Asia** | $1.00 | $1.90 | $1.00 | $0.20 | $0.20 | $0.20 |
| Europe | $0.20 | $0.20 | $0.20 | $0.20 | $0.20 | $0.20 |
| Americas | $0.20 | $0.20 | $0.20 | $0.20 | $0.20 | $0.20 |
| Rest of World | $0.20 | $0.20 | $0.20 | $0.20 | $0.20 | $0.20 |
* Hong Kong = Hong Kong and Macau
** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.
***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged USD 0.20/kg regardless of billing location.
Please note that the ESS is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.
If you have any questions, please reach out to your local DHL representative.
|
Fraudulent SMS Alert
|
DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.
|
DHL Express IL updates regarding Covid-19
|
Personal Import
In order to receive your personal import shipments quickly, efficiently and most of all safely, we recommend that you choose the "unsigned leave" option in the ODD application for our couriers to arrive at your homes and leave the package without the need for a signature. You can also choose to pick up your shipment at one of our service points.
DHL wishes you all good health and a swift return to normal.
|
Continued Suspension of Military Item Shipments
|
Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.
This suspension does not include domestic shipments or shipments of licensed dual-use items.
If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.