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FAQs

What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Importing Food to the US

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Terms of Trade

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

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Tracking and Monitoring

Duties and Taxes

Return Shipments

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Technical support online shipping solutions

No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.

Holiday Hours

We're closed on these holidays.

Pesach	Apr 16, 22
Independence Day	May 5
Shavuot	Jun 5
Rosh Hashanah	Sep 26 - 27
Yom Kippur	Oct 5

Sukkot

Oct 10, 17

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Holidays

Hours of Operation

Customer Service

Sunday – Thursday: 8:00 am – 4:00 pm

Friday: Closed

Saturday: Closed

Pick up and delivery

Sunday – Thursday: 8:00 am – 6:00 pm

Friday: 8:00 – 12:00 pm

Saturday: Closed

DHL Office

Hermon St. Airport City
P.O.B 285
B.G Airport 7019900

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No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!