Optional Services

DHL offers a wide range of Optional Services – from non-standard deliveries and billing options, to climate neutral shipping – giving you flexible service options to fit your shipping needs!
Optional Services
Description
How We Charge
Cost
Shipment Protection
Shipment Insurance
Additional protection for your valuable goods.
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We recommend this comprehensive protection for your valuable or personal shipments, giving you peace of mind in the unlikely event of physical damage or loss. Terms and Conditions apply.
By Shipment Value
1% of shipment value with minimum charge of 1,500.00 ISK
Extended Liability
Documents are valuable too!
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If you are sending valuable documents such as passports, visa applications or regulatory certificates you can extend the DHL standard liability with this service.

In the event of full or partial loss to a document shipment, a fixed compensation will be paid.
Per Shipment
900.00 ISK
Pickup Options

Dedicated Pickup
Do you have a special pickup request?
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If your business needs a dedicated vehicle to collect unusual shipments, or a pickup outside normal business hours, we can arrange this for you. For further assistance please contact your local Customer Service.
Per Shipment
50.00 per kg with minimum charge of 6,400.00 ISK
Duty Billing Services
Duties and Taxes Paid
Absorb destination duties and taxes.
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DHL Express can arrange for the shipper or a third party to be billed for any duties and taxes payable at destination, rather than the receiver of the shipment being billed.

Charges apply whenever the shipper requests that duties, taxes or other regulatory fees be billed outside of the destination country.
Per Shipment
2% of fiscal charges with minimum of 2,500.00 ISK
Bill to Importer of Record
Have duties and taxes billed to a third party .
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This service allows the shipper to send a dutiable shipment to the receiver, with the duties and taxes invoiced to a third party at destination acting as the nominated Importer of Record (IOR).

The customs invoice must indicate the importer’s billing details in addition to the receiver’s shipping address.
Per Shipment
3,000.00 ISK
Delivery Options
Neutral Delivery
If you don't want to share the value of goods with the receiver.
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This service allows for the delivery of any shipment, without its value being shared or exposed to the receiver. DHL will ensure any paperwork exposing the value of the goods is removed from the shipment prior to delivery.
Per Shipment
750.00 ISK
Saturday Delivery
Have your shipment delivered on a Saturday.
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We offer Saturday delivery services to key cities in more than 70 countries.

To check availability, please contact our Customer Service.
Per Shipment
6,400.00 ISK
Residential Address
Get alerts and scheduling options for home deliveries.
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Customers shipping to a home or private residence can activate specific delivery options by designating the delivery address as residential.

For such shipments, DHL Express will proactively notify the receiver via email or SMS about the shipment’s progress. Receivers can then select the most suitable delivery option on the On Demand Delivery website.
Per Shipment
500.00 ISK
Direct Signature
When you want to be sure the package is in the right hands.
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If you are sending sensitive documents or high value contents you can request DHL to obtain a direct signature from the consignee or a representative at the delivery address.

DHL will ensure your shipment is not re-directed, or delivered at an alternative address.
Per Shipment
700.00 ISK
Additional Services
GoGreen Climate Neutral
Ship climate neutral with DHL.
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When selected, DHL will offset transport related carbon emissions for this shipment.

On contractual basis, DHL can also provide reports for either a high level estimate or a detailed carbon footprint. The service comprises the calculation of carbon emissions at shipment level through a specialized tool, the offsetting of those carbon emissions through DHL’s Carbon Management activities, and the annual certification of those offsetting activities by an accredited third party, Société Générale de Surveillance (SGS).

Please contact Customer Service or your Sales Representative to learn more.
Per Kilogram
15.00 ISK per shipment or 15.00 ISK per kilo, if higher
Change of Billing
When changes to your billing invoice are required.
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This applies when a customer requests a change of defined billing information on an already issued invoice, which will result in a reissuing of the invoice and, in case of an account change, crediting of the old account and debiting of the new.
Per Shipment
4,650 ISK
More About Optional Services
More About Optional Services
  • Charges for Optional Services are in addition to applicable transportation charges.
  • Service availability is based on shipment and destination. All services may not be available in all areas.
  • Not all Optional Services are available for every shipment or in every country.
  • Services are subject to DHL Terms and Conditions, and/or as set forth on the waybill of the country of origin.
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