Optional Services

DHL offers a wide range of Optional Services – from non-standard deliveries and billing options, to climate neutral shipping – giving you flexible service options to fit your shipping needs!
Optional Services
Description
How We Charge
Cost
Shipment Protection
Shipment Insurance
Let your shipment travel with peace of mind.
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We recommend this comprehensive protection for your valuable or personal shipments, giving you peace of mind in the unlikely event of physical damage or loss.
By Shipment Value
1,500 ISK per shipment or 1% of stated shipment value if higher
Extended Liability
Documents are valuable too!
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If you are sending valuable documents such as passports, visa applications or regulatory certificates you can extend the DHL standard liability with this service.

It provides coverage and compensation in the case of loss or damage.
Per Shipment
900.00 ISK
Duty Billing Services
Duties and Taxes Paid
Who would like to pay the taxes?
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DHL Express can arrange for the shipper or a third party to be billed for any duties and taxes payable at destination, rather than the receiver of the shipment being billed.

Charges apply whenever the shipper requests that duties, taxes or other regulatory fees be billed outside of the destination country.
Per Shipment
2,500.00 ISK
Bill to Importer of Record
Is there a third party that should be included?
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This service allows the shipper to send a dutiable shipment to the receiver, with the duties and taxes invoiced to a third party at destination acting as the nominated Importer of Record (IOR).

The customs invoice must indicate the importer’s billing details in addition to the receiver’s shipping address.
Per Shipment
2,500 ISK
Delivery Options
Neutral Delivery
When you don't want to share the value of goods, like for gifts, with the receiver.
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This service allows for the delivery of non-document shipments, without any value of the product being shared or exposed to the receiver, since the commercial invoice is removed prior to delivery.
Per Shipment
750.00 ISK
Residential Address
Get alerts and scheduling options for home deliveries.
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Customers shipping to a home or private residence can activate specific delivery options by designating the delivery address as residential.

For such shipments, DHL Express will proactively notify the receiver via email or SMS about the shipment’s progress. Receivers can then select the most suitable delivery option on the On Demand Delivery website.
Per Shipment
500.00 ISK
Direct Signature
When you want to be sure the package is in the right hands.
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If you are sending sensitive documents or high value contents you can request DHL to obtain a direct signature from the consignee or a representative at the delivery address.

DHL will ensure your shipment is not re-directed, or delivered at an alternative address.
Per Shipment
700.00 ISK
Additional Services
GoGreen Climate Neutral
We can provide environment-specific shipment data.
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This service is for customers who need a reliable method to calculate their annual carbon emissions at a shipment level and subsequently offset these emissions through approved environmental programs.

The whole process is verified annually by an independent body accredited by the Société Générale de Surveillance (SGS). DHL can also provide reports for either a high level estimate or a detailed carbon footprint.

Please contact Customer Service or your Sales Representative to learn more.
Per Kilogram
15.00 ISK per shipment of 15.00 per kilo, if higher
Change of Billing
You can request changes to your invoice.
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This applies when a customer requests a change of defined billing information on an already issued invoice.

Which will result in a reissuing of the invoice and, in case of an account change, crediting of the old account and debiting of the new.
Per Shipment
4,260 ISK
More About Optional Services
More About Optional Services
  • Charges for Optional Services are in addition to applicable transportation charges.
  • Service availability is based on shipment and destination. All services may not be available in all areas.
  • Not all Optional Services are available for every shipment or in every country.
  • Services are subject to DHL Terms and Conditions, and/or as set forth on the waybill of the country of origin.
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