DHL Express

Complaint? Compliment?

Go Straight to the Top!

Understanding how you feel about the service you’ve received – good or bad – is vital in helping us shape our business to serve you better.
  • At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us.  If this is the case, our management wants to hear your complaints first-hand.
  • Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, we’d like to hear about that too!
Makram Raad, Country Manager, DHL Express Kuwait
"At DHL Express, we continuously strive to delight you always. However, there might be certain instances where we have not met your expectation, or there maybe instances where we have even exceeded your expectation. In any case, I would like to know so that we can continue to do what we do best, or revisit our work processes, where we identify room for improvement."
Ahmed Zafar, Customer Services Manager, DHL Express Kuwait
“If you got to this page, it means we did not deliver what you expected. Let me prove to you how serious DHL takes delivery of service excellence.”
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