DHL Express

Complaint? Compliment?

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Understanding how you feel about the service you’ve received – good or bad – is vital in helping us shape our business to serve you better.
  • At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us.  If this is the case, our management wants to hear your complaints first-hand.
  • Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, we’d like to hear about that too!
DHL Manager
François Remogna, Managing Director
"It is essential for us to constantly provide a flawless high quality service that meets our customers' expectations. Any feedback you give us about your experience will allow us to improve further and achieve our mission: Excellence at your service, to put it simply."
Séverine Watrin, Customer Service & Marketing Manager
“Because the satisfaction of our customers is central at DHL Express Luxemburg, we are impatiently waiting for your feedback, whether good or bringing us to challenge our teams. We will put our passion and our expertise to your service and be assure that we will bring you a quick answer and a service of excellence.”
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