Help and Support

My VIP Care and Support Center

Shipping Advice

Customs Clearance Advice

FAQs

What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Importing Food to the US

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Terms of Trade

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Shipping Online

Courier Pickups

Tracking and Monitoring

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How Can We Help?

Complaint? Compliment?

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Our Digital Assistant is available 24/7 to answer your questions.

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Call Us

Customer Service

+352 35 09 09

Questions and support for shipment status, delivery and courier pickups.

Hours of Operation:
Monday – Friday 8:30 am - 6:00 pm

More Call Options

Establishment authorization: 00108971

Technical support online shipping solutions

No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.

Holiday Hours

We're closed on these holidays.

New Year's Day	Jan 1
Easter Monday	Apr 1
Labor Day	May 1
Europe Day	May 9
Ascension	May 9

Whit Monday	May 20
Grand Duke's Birthday	Jun 23
Assumption	Aug 15
All Saints	Nov 1
Christmas	Dec 25
Boxing Day	Dec 26

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Holidays

Hours of Operation

Monday – Friday: 8:00 am - 7:00 pm

Saturday: Closed

Sunday: Closed

DHL Office

DHL Express Luxembourg SA
11A rue Edmond Reuter
5326 Contern
Luxembourg

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!