DHL Express

What Documents Do I Need?

Be prepared before you ship!

Along with a transport label, shipments may also need other documents such as a customs invoice or destination specific documents to accompany the shipment. 
A transport label contains all the information DHL needs to know to keep your package moving through the network to its ultimate destination.
Information typically included on a label:
  • Shipper’s and Receiver’s address and contact  information
  • A full description of the shipment contents – what the goods are and quantity of each included
  • Number of packages/pieces in the shipment, total weight of the shipment and dimensions

Customs invoice (Commercial/Proforma) details are provided by the shipper and is used for declaring relevant information to customs authorities for clearance purposes. The details assist the customs authorities in assessing and determining the applicable duties and taxes, conduct risk assessments and other relevant procedures.

Customs invoice details should include all the key information and complete commodity details for efficient and timely customs clearance. Some key data elements include (but not limited to) are:

  • Shipper/exporter and receiver/importer address and contact details
  • Identification number and/or tax ID for the shipper and/or the receiver
  • Breakdown of transaction costs, such as goods value, insurance, freight and packaging
  • Currency code used in the transaction
  • Incoterm and place applied
  • Reason for the export, such as sale, gift, return, sample
Each commodity in the shipment must be listed with these details
Each commodity in the shipment must be listed with these details
  • Description of good in precise and plain language

  • Harmonized System (HS) code

  • Country of Origin (where the item was produced or manufactured)

  • Quantity, Unit of Measure

  • Weight

  • Value

As needed requirements should be documented
As needed requirements should be documented
  • Proof of Origin Statement
  • Export/Import Permits, Licenses and Certificates
  • Other Government Requirements
Invoice Types
Invoice Types

There are two different types of invoices required for customs clearance: Commercial or Proforma. The invoice you use depends on the purpose of the shipment and regulations of the countries involved. 
Commercial Invoice
  • Generally used when items shipped are part of a commercial transaction (between the buyer and seller of the goods)
Proforma Invoice
  • Typically used when items shipped have not been purchased and are not intended for resale, like personal items, gift or a return shipment
  • Use of Proforma invoice is subject to regulations of countries involved
Some shipments may require a General Sanctions and Export Controls Letter of Indemnity or Warranty.
Learn More About Export Controls and Sanctions
View More About Sanctions Restrictions 
View More About Sanctions Restrictions 
It is DHL's policy to comply with applicable international trade laws including relevant export control and sanctions restrictions. In parallel with our trade compliance measures, DHL generally does not accept payments for shipments (or other transactions) outside of the United States in U.S. Dollars for U.S. sanctioned countries. (i.e. Belarus, Crimea, Cuba, Iran, North Korea, Russia and Syria).
High Risk Sanctioned Countries and Territories/Restricted Jurisdictions
High Risk Sanctioned Countries and Territories/Restricted Jurisdictions
High Risk Sanctioned Countries and Territories/Restricted Jurisdictions
DHL Express may offer limited services or no services at all to or from High Risk Sanctioned Countries and Territories/Restricted Jurisdictions. This list is subject to change at any time in response to evolving trade laws and regulations.
Depending on the destination, origin, nature of the shipment, and applicable laws, DHL Express may perform additional due diligence. This may include requesting further information or documentation from customers, such as a Letter of Indemnity or similar assurances, before a shipment is accepted or processed.
Where DHL Express is handling only a portion of an overall movement of goods (shipment or supply chain) and is not directly transporting goods to or from High Risk Sanctioned Countries and Territories/Restricted Jurisdictions, customers must not involve DHL Express in any part of the movement if the overall transaction originates from, is destined to, or otherwise involves a High Risk Sanctioned Country and Territory/Restricted Jurisdiction or Person.
Current List of DHL Express High Risk Sanctioned Countries and Territories/Restricted Jurisdictions:
  • Belarus
  • Cuba
  • Iran
  • North Korea
  • Russia
  • Syria
  • Crimea
  • Non-government-controlled areas and oblasts of Ukraine:
    • Donetsk
    • Kherson
    • Luhansk
    • Zaporizhzhia
Create Your Label in MyDHL+
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Downloadable Files
Get more from our comprehensive customs guides and reference materials.
High Risk Sanctioned Countries Letter of Indemnity
DHL Express Global Customs Customer Guidelines
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