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Shipping Advice

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FAQs

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What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Importing Food to the US

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Customs Terms of Trade

Understanding Incoterms® rules – standardized trade terms for international trading.

Shipping Online

Courier Pickups

Tracking and Monitoring

Duties and Taxes

Return Shipments

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How Can We Help?

Customer Service

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Customer Service

+223-20231587

Questions and support for shipment status, delivery and courier pickups.

Holiday Hours

We're closed on these holidays.

New Year's Day	Jan 1
Army Day	Jan 20
Martyrs' Day	Mar 26
Workers' Day	May 1
Whit Monday	May 24

Africa Day	May 25
Independence Day	Sep 22
Christmas	Dec 25

Hours of Operation

Hours of Operation

Monday – Friday: 08:00 -18:00

Saturday: 09:00 -16:00

Sunday: Closed

DHL International Mali
Badalabougou EST
Pres de l'Institut du Sahel
BP 936
AV. DE L'O.U.A
BAMAKO

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