Optional Services

DHL offers a wide range of Optional Services – from non-standard deliveries and billing options, to climate neutral shipping – giving you flexible service options to fit your shipping needs!
Optional Services
Description
How We Charge
Cost
Shipment Protection
Shipment Insurance
Additional protection for your valuable goods.
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We recommend this comprehensive protection for your valuable or personal shipments, giving you peace of mind in the unlikely event of physical damage or loss. Terms and Conditions apply.
By Shipment Value
USD 5 or 1% of shipment value if higher
Extended Liability
Documents are valuable too!
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If you are sending valuable documents such as passports, visa applications or regulatory certificates you can extend the DHL standard liability with this service.

In the event of full or partial loss to a document shipment, a fixed compensation will be paid.

Per Shipment
USD 5
Pickup Options

Dedicated Pickup

Do you have a special pickup request?
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If your business needs a dedicated vehicle to collect unusual shipments, or a pickup outside normal business hours, we can arrange this for you. For further assistance please contact your local Customer Service.
Per Shipment
€ 20.00
Saturday Pickup
Shipping on Saturday.
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In countries where Saturday is not a normal working day, DHL can arrange an ad-hoc pickup of smaller shipments up to 30 kg. The service is available at selected postal locations only. For further details contact Customer Service.
Per Shipment
USD 30
Duty Billing Services
Duties and Taxes Paid
Absorb destination duties and taxes.
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DHL Express can arrange for the shipper or a third party to be billed for any duties and taxes payable at destination, rather than the receiver of the shipment being billed.

Charges apply whenever the shipper requests that duties, taxes or other regulatory fees be billed outside of the destination country.

Per Shipment
USD 22
Delivery Options
Neutral Delivery
If you don't want to share the value of goods with the receiver.
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This service allows for the delivery of any shipment, without its value being shared or exposed to the receiver. DHL will ensure any paperwork exposing the value of the goods is removed from the shipment prior to delivery.
Per Shipment
USD 6
Saturday Delivery
Have your shipment delivered on a Saturday.
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We offer Saturday delivery services to key cities in more than 70 countries.

To check availability, please contact our Customer Service.

Per Shipment
USD 30
Residential Address
Get alerts and scheduling options for home deliveries.
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Customers shipping to a home or private residence can activate specific delivery options by designating the delivery address as residential.

For such shipments, DHL Express will proactively notify the receiver via email or SMS about the shipment’s progress. Receivers can then select the most suitable delivery option on the On Demand Delivery website.

Per Shipment
USD 4
Direct Signature
When you want to be sure the package is in the right hands.
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If you are sending sensitive documents or high value contents you can request DHL to obtain a direct signature from the consignee or a representative at the delivery address.

DHL will ensure your shipment is not re-directed, or delivered at an alternative address.

Per Shipment
USD 6
Dedicated Delivery
We can make special delivery arrangements when needed.
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At customer’s request, an immediate or non-routine, once only delivery of a shipment within a normal working day or a holiday that involves a specific vehicle such as tail lift truck or more than one courier. For further assistance please contact your local Customer Service.
Per Shipment
€ 5.00
Additional Services
Change of Billing
When changes to your billing invoice are required.
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This applies when a customer requests a change of defined billing information on an already issued invoice, which will result in a reissuing of the invoice and, in case of an account change, crediting of the old account and debiting of the new.
Per Shipment
USD 15
Printed Invoice
Still need a paper invoice?
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This service is for customers who require a paper invoice where e-billing is the agreed standard.

This service provides flexibility for a different invoicing method than what is already agreed.

Per Invoice
USD 4
More About Optional Services
More About Optional Services
  • Charges for Optional Services are in addition to applicable transportation charges.
  • Service availability is based on shipment and destination. All services may not be available in all areas.
  • Not all Optional Services are available for every shipment or in every country.
  • Services are subject to DHL Terms and Conditions, and/or as set forth on the waybill of the country of origin.
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