FAQs – Payment and Billing

DHL Express Norway send payment links to private persons who have imported goods from abroad and where import charges are payable. The payment links are sent via SMS and/or e-mail, each link always refers to a unique 10-digit shipment number. You can use this shipment number to track the shipment on our website.

The payment link we send out is an additional payment solution that is only active for 48 hours before it is deactivated. This is to make it easier and more environment friendly to settle the import charges. If the link is not used, an invoice will be sent out a few days after deactivation, either as a letter or e-invoice if available.

A processing fee of 99 NOK applies only for amounts of import duties and taxes between 50 NOK and 88 NOK. Shipments that are not paid electronically within 48 hours, before the link is deactivated, will be invoiced with our standard processing fee of 229 NOK.

The invoice you've received is for import fees related to the goods you've purchased from abroad and which have been imported into Norway.When goods are imported into Norway, value-added tax (VAT) and possible customs duties are often applied, depending on the type of goods and their value. This is part of the Norwegian import regulations and is necessary for the goods to be cleared through customs and delivered to you. For more infomation, visit the Norwegian Tax Administration and the Norwegian Customs.

DHL Express is required to follow the information provided by the shipper according to Norwegian customs law. The shipper have to provide to DHL their VOEC ID number at the time of booking.

If the item has been double taxed as a result of missing or insufficient marking of the shipment by the online store/e-marketplace, you must contact the foreign online store or e-marketplace registered in the VOEC scheme, and demand a refund from them. The online store, for its part, will correct errors in its quarterly payment to the Tax Administration. The online store is also responsible for refunding what has been wrongfully collected. The invoice from DHL Express have to be paid in full.

For more information, visit the Norwegian Tax Administration and the Norwegian Customs.

Private
Processing fee: By choosing DHL Express as the carrier yourself or via the shipper, you also agree that the company will pre-pay customs duties, VAT and other government fees, as well as perform the necessary customs clearance actions on behalf of the importer. This is necessary in order for the shipment to be delivered as quickly as possible when it arrives in the country. If DHL pre-pays for VAT or duties on behalf of the importer, a processing fee will be charged. The fee rate is 5% of the import charges (minimum 229 NOK).

Multiline: Different types of goods are customs cleared individually against specific customs tariff codes, which entails additional work for the person carrying out the customs clearance. The fee for more than two product lines is charged for the more extensive customs clearance work involved in declaring the consignment into the country. If there are three or more product lines, a fee of 89 NOK per extra product line will be charged. For shipments sent with the Economy Select product, five different product lines are included. If there are six or more product lines, a fee of 89 NOK per extra product line will be charged.

Company
Multiline: Different types of goods are customs cleared individually against specific customs tariff codes, which entails additional work for the person carrying out the customs clearance. The fee for more than two product lines is charged for the more extensive customs clearance work involved in declaring the consignment into the country. If there are three or more product lines, a fee of 89 NOK per extra product line will be charged. For shipments sent with the Economy Select product, five different product lines are included. If there are six or more product lines, a fee of 89 NOK per extra product line will be charged.

Estimated VAT: The fee applies to a service regarding the basis for VAT on the import. This will be specified on a separate attachment to the customs declaration. The service costs 119 NOK per shipment/customs clearance. The calculation of VAT will not be found in Altinn, this can only be found in the additional information this service offers. If you do not wish to receive this information on future shipments/customs clearance, please notify to email address norwayimport@dhl.com.

Customs clearance: The fee for customs clearance is added to shipments where the sender books with the Economy Select product, where this cost is not included. The sender will be charged for the shipping cost and the recipient will be charged for any customs clearance costs. On such shipments, the importer will receive a customs clearance fee of 283 NOK per shipment, regardless of weight and value. If you consider this to be incorrect, please contact your sender to clarify the matter.

If the shipment has arrived in Norway and is customs cleared, it is correct that import duties and taxes must be paid for. If you choose to return the package, you can apply for a refund of the import charges from the Norwegian Tax Administration and Norwegian Customs. In order to apply for refund, you must document that the invoice from us has been paid and that the goods have been sent out of the country. All export and import documents must be attached to the refund application. For more information, visit the Norwegian Tax Administration.

The global standard in DHL for payment terms on our import related invoices are set to seven days, this credit time has nothing to do with the payment terms otherwise agreed for freight/transport between our customers and DHL Express. Based on this, we can't change the payment terms on your tax invoices.

Yes, we can send invoices as EHF if the company is registered for receiving invoices via EHF. We also need an e-mail address we can send potential payment reminders to. Please contact us via our contact form or call us on phone number (+47) 21 00 22 00 (#4).

Company: If your company is registered for receiving invoices by email, you also have access to our MyBill portal. In MyBill you can download your invoices, supporting documents, reports and check the status of your invoices.

All you have to do is follow these three steps:

1. Go to MyBill
2. Log in with username (the email you receive invoices to) and password
3. Find the documents you need

Private: Please contact us via our contact form or call us on phone number (+47) 21 00 22 00 (#4).

Information about our fees can be found on our webpage.

Non-Stackable Pallet is a fixed surcharge applied to each pallet in a shipment that cannot be stacked, either at the request of the shipper, or due to the shape, contents or packaging of the package. Does not apply to pallets under 30 kg. This fee is not available when inquiring about the cost of a shipment, as it is only applied after reweight at the terminal. More information in our Packing Guide.

We bill the account number stated on the waybill when booking the shipment. You can find paperwork related to the shipment in Mybill. In terms of the contract, you are responsible for managing the use of your account number by the individual shippers/agents. If you consider that your shipper/supplier has used your account number incorrectly, we must refer to the terms of the contract where this is specified. You must check with your sender/supplier yourself. We would also like to inform you that if you feel that your customer number, as of today, is being misused in any way by some of your suppliers, we may consider closing your existing customer number and creating a new one. Please contact us via our contact form or call us on phone number (+47) 21 00 22 00 (#4).

The shipment is booked with billing service 'Duties & Taxes Paid' with your customer number specified, which means that you bear all import costs in the recipient country. If you don't want to pay the import charges on a shipment, you must book with the billing service 'Duties & Taxes Unpaid'. This is done by entering “Receiver will pay” in the field asking who will pay the import costs. If you want to change this later, the recipient, if they have an open DHL Express account number, can fill in a 'Letter of Acceptance' in MyBill.