Important Information

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

We would like to inform you, that our international courier services are available for you.
Even in those demanding times you can count on our support. We are fulfilling our obligations to you and your partners on an ongoing basis.

At the same time, we would like to assure you that the safety of our team and customers is our highest priority, and that is why we are constantly monitoring the situation concerning the spreading of COVID-19, as well as implementing preventative procedures and measures.

DHL’s own transport dedicated air and ground fleet are working ceaselessly, and our services are available for international export and import shipments alike. Due to administrative restrictions in Poland and other countries, there is a possibility that shipments might face obstacles, or have a prolonged time of delivery.

For your convenience, we encourage you to use our online tools.

Shipping and tracking information on MyDHL+

  • verify the current service availability
  • rate a shipment and estimated delivery date
  • prepare your waybill and shipment
  • order a pick up
  • track shipments

Manage Shipment

Delivery
In the event of being absent during the delivery, you can collect your delivery at our Service Points, availability of which we are constantly updating as the situation unfolds.
You can manage your delivery using On-Demand Delivery.

Payments
We encourage you to use your debit or credit cards for payment if possible, in order to limit contact with our couriers and Service Point employees.

Manage delivery

Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge in early April.

Since the onset of this global pandemic, DHL teams have been working around the clock, adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand.


ADJUSTMENT OF THE EMERGENCY SITUATION SURCHARGE

As market conditions continue to evolve with the ongoing COVID-19 situation, the Emergency Situation Surcharge will be adjusted downwards effective July 1, 2020.

This adjustment reflects changes in market dynamics and air capacity availability. Given expected reductions to our additional costs out of China and Hong Kong, we will make a downward adjustment for the following origin/destination combinations:

  • China to Europe/Americas/Rest of World: from 7,65 PLN/kg to 3,83 PLN p/kg
  • China/Hong Kong to Australia/New Zealand: from 7,65 PLN/kg to 7 PLN/kg

Below, you will find the details of the adjusted Emergency Situation Surcharge per origin and destination combination.

Charge in PLN per KG

DHL Express Emergency Situation Surcharge as of July 1st, 2020
  Destination Country/Region
Origin Country / Region Hong Kong*
& China
Australia &
New Zealand***
Rest of Asia** Europe Americas Rest of World
China 3.83 PLN 7.00 PLN 3.83 PLN 3.83 PLN 3.83 PLN 3.83 PLN
Hong Kong* 3.83 PLN 7.00 PLN 3.83 PLN 3.83 PLN 3.83 PLN 3.83 PLN
Rest of Asia** 3.83 PLN 7.00 PLN 3.83 PLN 0.85 PLN 0.85 PLN 0.85 PLN
Europe 0.85 PLN 0.85 PLN 0.85 PLN 0.85 PLN 0.85 PLN 0.85 PLN
Americas 0.85 PLN 0.85 PLN 0.85 PLN 0.85 PLN 0.85 PLN 0.85 PLN
Rest of World 0.85 PLN 0.85 PLN 0.85 PLN 0.85 PLN 0.85 PLN 0.85 PLN

* Hong Kong and Macau

** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged 0.85 PLN/kg regardless of billing location.

For your reference, below you will find the current Emergency Situation Surcharge, as applied since May 24th, 2020.

Below, you will find the details for the adjusted surcharge per origin and destination combination (charge in PLN per KG):

Origin Hong Kong**
& China
Australia &
New Zealand
Rest of Asia* Rest of World
China 3.83 PLN 7.65 PLN 3.83 PLN 7.65 PLN
Hong Kong 3.83 PLN 7.65 PLN 3.83 PLN 3.83 PLN
Rest of Asia 3.83 PLN 7.00 PLN 3.83 PLN 0.85 PLN
Rest of World 0.85 PLN 0.85 PLN 0.85 PLN 0.85 PLN
* Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

** Hong Kong = Hong Kong and Macau

Please note that the Emergency Situation Surcharge is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.

If you have any questions, please reach out to your local DHL representative.

When shipping, several regulations & policies must be observed. Therefore, DHL reserves the right to physically inspect any item tendered for carriage. Shipments lodged by our cash or credit card paying customers require 100% physical inspection. This policy is aligned with the legal and regulatory requirements of numerous governments and other regulatory authorities for the express delivery industry to ensure only legitimate shipments are processed.

Shipments may also be subject to other security control methods deemed necessary, such as Sniffer Dogs or X-ray without prior notice to the Shipper, Consignee and/or Payer.

Please note: As Items sent as gifts (Birthdays, Festive or Seasonal Celebrations etc.) are also subject to the same inspection(s) as noted above, Shippers are therefore advised not to wrap gifts or seal shipments upon tendering.

We apologize for any inconvenience and thank you for your understanding and cooperation.

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