DHL Express

Complaint? Compliment?

Go Straight to the Top!

Understanding how you feel about the service you’ve received – good or bad – is vital in helping us shape our business to serve you better.
  • At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us.  If this is the case, our management wants to hear your complaints first-hand.
  • Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, we’d like to hear about that too!
Fred Gashumba, Country Manager
With the attributes of Certified International specialist i.e. Speed, can do, right first time and Passion demonstrates who we are and  the quality of service we compel to our customers. The Strength of our network operations in over 220 countries and territories enables us to deliver last mail in all corners of the world. Advanced technology of trace and track that provides real- time visibility of shipments proactively prompts response to customers. Our mission is Excellence Simply delivered. We would love to hear from you about our services.
Belinda Mukunde, Head of Customer Service
The more you engage with customers the clearer things become and the easier it is to determine what you should be doing right; excellent customer service and empathy is the key.
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