Help and Support

My VIP Care and Support Center

Shipping Advice

Customs Clearance Advice

FAQs

What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Importing Food to the US

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Terms of Trade

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Shipping Online

Courier Pickups

Tracking and Monitoring

Email Us

Complaint? Compliment?

Go straight to the top and tell Fred Gashumba, Country Manager

Go Straight to the Top!

Call Us

Customer Service

+250788167200

Questions and support for shipment status, delivery and courier pickups.

Holiday Hours

We're closed on these holidays.

New Year's Day	Jan 1
National Heroes' Day	Feb 1
Good Friday	Apr 2
Tutsi Genocide Memorial Day	Apr 7
Labor Day	May 1

Independence Day	Jul 1
Liberation Day	Jul 4
Umuganura Day	Aug 6
Assumption of Mary	Aug 15
All Saints' Day	Nov 1

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Holidays

Hours of Operation

Monday – Friday: 08:00-17:00

Saturday: 08:00-12:00

Sunday: Sunday

DHL Office

DHL Express - Rwanda
DHL International
P O Box 359
Avenue DeLa Jeunesse
Kigali

+250788167200

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!