Fraudulent SMS Alert
DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to firstname.lastname@example.org, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.
Continued Suspension of Military Item Shipments
Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.
This suspension does not include domestic shipments or shipments of licensed dual-use items.
If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.
COVID-19 Service Impact
As a globally operating company, epidemic and pandemic risk scenarios are an integral part of the Group's continuous risk planning. Accordingly, DPDHL business operations are continually adapted to mitigate potential impacts of COVID-19. In order to closely monitor and manage the current Coronavirus outbreak, a Deutsche Post DHL Group Coronavirus task force has been established, led by our group CEO Dr. Frank Appel. The Group’s task force also coordinates with international organizations (such as the WHO, CDC, ECDC and Robert Koch Institute) and provides the necessary information to all employees and relevant operations. The safety of our employees and customers is our main concern.
Given the current uncertain situation and taking into account the country's instructions, most of our employees work from home and special security measures apply to all our couriers. The situation around the world is changing daily, which also affects our services, but we are doing everything we can to find the best solution in collaboration with our customers.
Thank you for understanding, stay healthy.
Emergency Situation Surcharge
Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge in early April.
Since the onset of this global pandemic, DHL teams have been working around the clock, adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand.
ADJUSTMENT OF THE EMERGENCY SITUATION SURCHARGE
As market conditions continue to evolve with the ongoing COVID-19 situation, the Emergency Situation Surcharge will be adjusted downwards effective July 1, 2020.This adjustment reflects changes in market dynamics and air capacity availability. Given expected reductions to our additional costs out of China and Hong Kong, we will make a downward adjustment for the following origin/destination combinations:
- China to Europe/Americas/Rest of World: from € 1.80 p/kg to € 0.90 p/kg
- China/Hong Kong to Australia/New Zealand: from € 1.80 p/kg to € 1.65 p/kg
Below, you will find the details of the adjusted Emergency Situation Surcharge per origin and destination combination.
Charge in EURO per KG
|Origin Country / Region||Hong Kong*
|Rest of Asia**||Europe||Americas||Rest of World|
|Rest of Asia**||€0.90||€1.65||€0.90||€0.20||€0.20||€0.20|
|Rest of World||€0.20||€0.20||€0.20||€0.20||€0.20||€0.20|
* Hong Kong and Macau
** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.
***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged €0.20/kg regardless of billing location.
For your reference, below you will find the current Emergency Situation Surcharge, as applied since May 24th, 2020.
|Rest of Asia*||Rest of World|
|Rest of Asia||€0.90||€1.65||€0.90||€0.20|
|Rest of World||€0.20||€0.20||€0.20||€0.20|
* Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.
** Hong Kong = Hong Kong and Macau
Please note that the Emergency Situation Surcharge is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.
If you have any questions, please reach out to your local DHL representative.