Important Information

When shipping, several regulations & policies must be observed. Therefore, DHL reserves the right to physically inspect any item tendered for carriage. Shipments lodged by our cash or credit card paying customers require 100% physical inspection. This policy is aligned with the legal and regulatory requirements of numerous governments and other regulatory authorities for the express delivery industry to ensure only legitimate shipments are processed.

Shipments may also be subject to other security control methods deemed necessary, such as Sniffer Dogs or X-ray without prior notice to the Shipper, Consignee and/or Payer.

Please note: As Items sent as gifts (Birthdays, Festive or Seasonal Celebrations etc.) are also subject to the same inspection(s) as noted above, Shippers are therefore advised not to wrap gifts or seal shipments upon tendering.

We apologize for any inconvenience and thank you for your understanding and cooperation.

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

As a globally operating company, epidemic and pandemic risk scenarios are an integral part of the Group's continuous risk planning. Accordingly, DPDHL business operations are continually adapted to mitigate potential impacts of COVID-19. In order to closely monitor and manage the current Coronavirus outbreak, a Deutsche Post DHL Group Coronavirus task force has been established, led by our group CEO Dr. Frank Appel. The Group’s task force also coordinates with international organizations (such as the WHO, CDC, ECDC and Robert Koch Institute) and provides the necessary information to all employees and relevant operations. The safety of our employees and customers is our main concern.

Given the current uncertain situation and taking into account the country's instructions, most of our employees work from home and special security measures apply to all our couriers. The situation around the world is changing daily, which also affects our services, but we are doing everything we can to find the best solution in collaboration with our customers.

Thank you for understanding, stay healthy.