Complaint? Compliment?

Go Straight to the Top!

Understanding how you feel about the service you’ve received – good or bad – is vital in helping us shape our business to serve you better.
  • At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us.  If this is the case, our management wants to hear your complaints first-hand.
  • Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, we’d like to hear about that too!
Ahmad Mohamad, Managing Director
"Every single compliment or complaints allows us to understand how to serve you better."
Idial Sari Rustenia, Customer Service Senior Director
“Customers are the key driver of our business. Sharing an intricate relationship, feedback provided by our customers will help us to improve ourselves and continue to provide a high level of service.”
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