Our Customer Satisfaction Process

DHL Express handles all customer requests and complaints as fair, equitable, in customer oriented way not against law or statutory obligations. Apparent and clear information’s are presented on time and without any cost by keeping customer privacy. DHL is predicated on transparency and accessibility of communication with its customers and takes great care in preventing the same dissatisfaction.

• Every single employee is actively involved and encouraged to share the customer complaints in order to act in a customer oriented way.
• We transform all complaints and feedbacks into satisfaction to deliver excellent quality by listening the voice of customer to become customer’s First Choice.
• By courtesy of customer feedbacks, constructive and preventive actions are taken in an attempt to meet customer expectations and implement improvement initiatives with a systematic methodology.
• We require our employees’ engagement at all levels of the business processes which drives customer satisfaction.